Research from ComputerWeekly.com

Customer Satisfaction Benchmarking

Mon, 02 Nov 2009 16:52:00 GMT

Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.

Customer Experience Management – The next frontier for support centres

Mon, 02 Nov 2009 16:51:00 GMT

When looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience.

Podcast interview: Nick Leeson says Integrated IT could have prevented Barings collapse

Tue, 27 Oct 2009 11:26:00 GMT

Integrated IT systems could have prevented the collapse of Barings Bank, says Nick Leeson, the trader who hid £826m in losses that led to the bank’s demise in 1995.

Hosted Security – Free IT Manager’s Guide from MessageLabs

Tue, 20 Oct 2009 14:45:00 GMT

Hosted security? Managed security? Cloud security? SaaS?

Spam; Viruses; Data Loss; Use Policy; Where to begin?

Tue, 20 Oct 2009 14:44:00 GMT

The IT threat landscape is evolving. Organised crime is involved & it’s big business.

Keep your email flowing - Free Guide from MessageLabs

Tue, 20 Oct 2009 14:43:00 GMT

Email needs to keep flowing. Unplanned outages or even routine maintenance can cause huge disruption.

Global Threat Trends

Thu, 15 Oct 2009 16:26:00 GMT

This white paper also looks at the latest trends and patterns amongst the virus and malware landscape.

10 reasons to deploy WAN optimization in an economic downturn

Thu, 15 Oct 2009 15:33:00 GMT

It's no secret that companies often cut IT budgets in times of economic difficulty. The trick to survival is targeted investments...

5 Steps to Successful IT Consolidation and Virtualization

Thu, 15 Oct 2009 15:32:00 GMT

This paper lays out 5 steps to successful IT consolidation and virtualization projects.

An In-Depth Look at ROI

Thu, 15 Oct 2009 15:30:00 GMT

This white paper from Riverbed looks a range of ways a company can save money.

Addressing the Cost of Compliance

Tue, 13 Oct 2009 10:39:00 GMT

Increasing governmental, industry, partner/ customer and internal requirements are tasking organisations to address an ever-widening range of compliance requirements

Why You Should Consider Hosted Messaging Security

Tue, 13 Oct 2009 10:08:00 GMT

Click to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.

5 Costly Mistakes to Avoid when Deploying Email Archiving

Tue, 06 Oct 2009 17:02:00 GMT

Email archiving can be a very expensive application to deploy and maintain if certain steps are not taken in advance.

Staff need Web 2.0 good behaviour guide

Mon, 05 Oct 2009 14:46:20 GMT

Nine out of 10 large UK firms have no rules to guide employees' use of Web 2.0 tools at work, even though more and more firms are using them to reach new...

Microsoft boss Steve Ballmer takes a pay cut

Wed, 30 Sep 2009 12:10:02 GMT

Steve Ballmer is due in the UK next week as part of the Windows 7 launch programme but he might not be spending as much on souvenirs after having a 5.5%...

Video: IBM celebrates 20 years of nanotechnology

Mon, 28 Sep 2009 17:53:28 GMT

Managing Enterprise Agility - Attenda Whitepaper

Wed, 23 Sep 2009 13:43:00 GMT

Virtualisation is one of the key answers to the industry’s IT challenges of spiralling energy costs, demand for space, server sprawl, system complexity and increasing costs. It promises to transform IT infrastructure in terms of its ability to deliver agility, resilience and cost reduction.

Netbooks – Ready for the Corporate Environment?

Thu, 17 Sep 2009 11:23:00 GMT

Can Netbooks reduce costs by displacing expensive and cumbersome botebooks and laptop?

Rethink virtualization in business terms

Thu, 03 Sep 2009 11:18:00 GMT

The allure of virtualization is clear. For IT organizations, virtualized solutions are faster to deploy and lead to increased hardware utilization and lower power and cooling costs.

HP to sell parts of its outsourcing business

Wed, 19 Aug 2009 15:32:00 GMT

HP is considering selling parts of its outsourcing business so it can put more effort in more profitable areas. According...