http://www.computerweekly.comen-gbFri, 20 Nov 2009 11:23:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/238858/why-archive-your-email-and-for-how-long.htmhttp://www.computerweekly.com/Articles/2009/11/20/238858/why-archive-your-email-and-for-how-long.htmEmail is a business critical application for nearly every organisation, but the ease of distribution, storage and deletion presents huge challenges as to how to retain vital information contained within email traffic.Fri, 20 Nov 2009 11:23:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/236296/email-as-part-of-a-business-continuity-strategy.htmhttp://www.computerweekly.com/Articles/2009/11/20/236296/email-as-part-of-a-business-continuity-strategy.htmWhy always-on-business requires always-on-emailFri, 20 Nov 2009 10:40:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmhttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmThe promise of CRM technology lies in improved marketing, customer satisfaction and increased sales productivity: all can have direct impact on the bottom line. Fri, 20 Nov 2009 10:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238736/white-paper-oneneck-outsourcing-best-practices-a-primer-on-outsourcing-governance.htmhttp://www.computerweekly.com/Articles/2009/11/19/238736/white-paper-oneneck-outsourcing-best-practices-a-primer-on-outsourcing-governance.htmThis white paper focuses on ways to eliminate the dangerous question of “Who knows best?” by suggesting ways in which companies can effectively select a compatible outsourcing partner who understands both parts of the equation — business and technology — and create a governance environment that fosters a successful outsourcing relationship.Thu, 19 Nov 2009 16:56:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238991/global-threat-trends.htmhttp://www.computerweekly.com/Articles/2009/11/19/238991/global-threat-trends.htmThis white paper also looks at the latest trends and patterns amongst the virus and malware landscape.Thu, 19 Nov 2009 16:54:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 16:47:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238539/white-paper-why-china-is-optimized-to-win-the-it-services-race.htmhttp://www.computerweekly.com/Articles/2009/11/19/238539/white-paper-why-china-is-optimized-to-win-the-it-services-race.htmToday, there is no question as to the viability and economic benefits of offshore software development and IT services outsourcing. To compete globally, virtually every technology company must, at a minimum, review their offshore options and evaluate costs versus benefits. In fact, International Data Corporation predicts that global offshore IT services outsourcing will grow to $29.4 billion USD in worldwide customer spending by 2010.Thu, 19 Nov 2009 15:53:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238704/white-paper-fujitsu-it-outsourcing-making-it-work.htmhttp://www.computerweekly.com/Articles/2009/11/19/238704/white-paper-fujitsu-it-outsourcing-making-it-work.htmSimply put, outsourcing is the contracting of a third party to manage a business process more effectively and efficiently than can be done inhouse. The purpose of this white paper is to review issues and opportunities offered by IT outsourcing. It identifies common errors made in outsourcing and factors that are critical to success.Thu, 19 Nov 2009 15:16:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238897/white-paper-ibm-outsourcing-and-information-security.htmhttp://www.computerweekly.com/Articles/2009/11/19/238897/white-paper-ibm-outsourcing-and-information-security.htmThe objective of this whitepaper is to discuss some important Information Security management issues Organizations face when they are considering, or are in the middle of, Outsourcing their ICT environment to an external Service Provider. The issues discussed here are mostly related to closing or preventing the “gap” between Information Security Operations and business strategy and how to ensure that the proper identification of, assessment of and action on risk events takes place within the Outsourced environment.Thu, 19 Nov 2009 14:08:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/239366/impact-of-the-centricaaccenture-dispute.htmhttp://www.computerweekly.com/Articles/2009/11/19/239366/impact-of-the-centricaaccenture-dispute.htmPeter Clough, head of disputes, and Lara Burch, commercial law partner, at European law firm Osborne Clarke discuss the recent decision in British Gas' claim against Accenture.Thu, 19 Nov 2009 14:08:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238561/whitepaper-managing-the-risks-when-outsourcing-offshore.htmhttp://www.computerweekly.com/Articles/2009/11/19/238561/whitepaper-managing-the-risks-when-outsourcing-offshore.htmIn recent years, increasing numbers of businesses have chosen to outsource their development overseas, for either smaller, defined projects or through a long-term outsourcing partnership model. The main reasons cited for outsourcing include a desire to increase company productivity and efficiency, while simultaneously lowering operating costs in an increasingly competitive economy.Thu, 19 Nov 2009 12:35:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238475/white-paper-technical-support-outsourcing.htmhttp://www.computerweekly.com/Articles/2009/11/19/238475/white-paper-technical-support-outsourcing.htmThis paper provides quick reference on various aspects and checkpoints on Technical Support Outsourcing engagement for software product companies – also known as Enterprise Software Vendors (ESVs) or Independent Software Vendors (ISVs). This paper also outlines the successful outsourcing approach of Goldstone Technologies (www.goldstonetech.com).Thu, 19 Nov 2009 10:55:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238632/white-paper-on-broadband-immigration-and-being-a-micro-global.htmhttp://www.computerweekly.com/Articles/2009/11/19/238632/white-paper-on-broadband-immigration-and-being-a-micro-global.htmHow One Small Company Leverages Technology, Outsourcing and New NJ Residents, Bringing More Jobs to New Jersey. Life is hard if you have lost your job in mid-life, but it’s not the end of your life. Blaming “big companies that take US jobs away” gets us nowhere fast. In actuality, globalization of the workplace has been happening for decades. In truth, most jobs are already gone. A new market landscape is upon us, one that offers huge opportunities. To succeed, we must embrace it and embrace radical change. This new world forces us to embark on a rigorous climb up the value ladder as the lower commoditized rungs are sawed off beneath our feet.Thu, 19 Nov 2009 10:35:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237921/why-you-should-consider-hosted-messaging-security.htmhttp://www.computerweekly.com/Articles/2009/11/19/237921/why-you-should-consider-hosted-messaging-security.htmClick to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.Thu, 19 Nov 2009 10:17:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238158/global-threat-trends.htmhttp://www.computerweekly.com/Articles/2009/11/19/238158/global-threat-trends.htmThis white paper also looks at the latest trends and patterns amongst the virus and malware landscape.Thu, 19 Nov 2009 10:11:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 09:44:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/235423/the-total-cost-of-email-putting-a-price-tag-on-your-email-environment.htmhttp://www.computerweekly.com/Articles/2009/11/19/235423/the-total-cost-of-email-putting-a-price-tag-on-your-email-environment.htmYour IT budget is probably going to be reviewed over the next year; now is the time to look at where you can make savings without making compromises. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmhttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmEvery business is looking for ways to be more efficient. You know information technology is critical — you can't be in business without it. But what is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization?Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236763/an-in-depth-look-at-roi.htmhttp://www.computerweekly.com/Articles/2009/11/19/236763/an-in-depth-look-at-roi.htmThis white paper from Riverbed looks a range of ways a company can save money.Thu, 19 Nov 2009 00:00:00 GMT