http://www.computerweekly.comen-gbTue, 02 Feb 2010 16:27:00 GMThttp://www.computerweekly.com/Articles/2010/02/02/240166/business-intelligence-success-depends-on-sponsor-risks.htmhttp://www.computerweekly.com/Articles/2010/02/02/240166/business-intelligence-success-depends-on-sponsor-risks.htmBusiness sponsors are key to the success of business intelligence projects, according to analyst firm Gartner.Tue, 02 Feb 2010 16:27:00 GMThttp://www.computerweekly.com/Articles/2010/01/29/240129/rok-cracks-scheduling-problem.htmhttp://www.computerweekly.com/Articles/2010/01/29/240129/rok-cracks-scheduling-problem.htmRok, a £1bn UK property repair and maintenance firm, aims to change the balance of power in the building industry by better use of staff based on an automated scheduling system from ClickSoftware Technologies.Fri, 29 Jan 2010 15:12:00 GMThttp://www.computerweekly.com/Articles/2010/01/19/240002/study-shows-wider-use-of-business-intelligence-in-corporate-strategy.htmhttp://www.computerweekly.com/Articles/2010/01/19/240002/study-shows-wider-use-of-business-intelligence-in-corporate-strategy.htm Oracle's second study of enterprise performance management has shown that companies are making more use of business intelligence to help drive their strategy. Conducted...Tue, 19 Jan 2010 09:36:17 GMThttp://www.computerweekly.com/Articles/2010/01/09/239889/it-will-be-key-to-retailers-survival-in-2010-says-ovum.htmhttp://www.computerweekly.com/Articles/2010/01/09/239889/it-will-be-key-to-retailers-survival-in-2010-says-ovum.htmRetail CIOs are expected to use their IT budgets to reduce costs and build stronger relationships with their customers this yearSat, 09 Jan 2010 11:38:00 GMThttp://www.computerweekly.com/Articles/2010/01/06/239841/mills-group-rolls-out-business-analytics.htmhttp://www.computerweekly.com/Articles/2010/01/06/239841/mills-group-rolls-out-business-analytics.htmRetailer Mills Group plans to roll out business analytics systems across 82 convenience stores in the UK to help target products and promotions more effectively to shoppers. Wed, 06 Jan 2010 14:54:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmhttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmThe promise of CRM technology lies in improved marketing, customer satisfaction and increased sales productivity: all can have direct impact on the bottom line. Fri, 20 Nov 2009 10:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238777/white-paper-master-data-management-creating-a-single-view-of-the-business.htmhttp://www.computerweekly.com/Articles/2009/11/19/238777/white-paper-master-data-management-creating-a-single-view-of-the-business.htmMaster data management (MDM) has become a very hot topic these days. Unfortunately it is also a source of confusion and frustration because of the disparate definitions, architectures and technologies available in this space. This report clarifies these problems and sets forth a concise, easily understood architecture for MDM into which you can map your MDM projects.Thu, 19 Nov 2009 20:52:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 16:47:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 09:44:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/17/239161/ibm-launches-cloud-based-business-analytics-service.htmhttp://www.computerweekly.com/Articles/2009/11/17/239161/ibm-launches-cloud-based-business-analytics-service.htm IBM has announced a cloud-based business...Tue, 17 Nov 2009 12:14:06 GMThttp://www.computerweekly.com/Articles/2009/11/04/238401/hp-tackles-35bn-converged-it-market.htmhttp://www.computerweekly.com/Articles/2009/11/04/238401/hp-tackles-35bn-converged-it-market.htmHewlett-Packard is to launch a set of products and services, which it claims will help firms achieve better insight into their business, faster application development and greater flexibility in responding to market changes.Wed, 04 Nov 2009 05:01:00 GMThttp://www.computerweekly.com/Articles/2009/11/03/238390/banking-sale-of-the-century-will-be-straightforward-it-project.htmhttp://www.computerweekly.com/Articles/2009/11/03/238390/banking-sale-of-the-century-will-be-straightforward-it-project.htmThe Royal Bank of Scotland (RBS) and Lloyds TSB have announced plans to sell...Tue, 03 Nov 2009 13:04:00 GMThttp://www.computerweekly.com/Articles/2009/10/07/238035/sainsburys-technology-personalises-vouchers.htmhttp://www.computerweekly.com/Articles/2009/10/07/238035/sainsburys-technology-personalises-vouchers.htmSupermarket chain J Sainsburys plans to roll out technology to offer customers personally-tailored discount vouchers when they check-in their shopping.Wed, 07 Oct 2009 16:03:00 GMThttp://www.computerweekly.com/Articles/2009/09/22/237801/video-sap-business-objects-tracks-swine-flu.htmhttp://www.computerweekly.com/Articles/2009/09/22/237801/video-sap-business-objects-tracks-swine-flu.htm SAP Business Objects has helped the Emergency Response Association (EMA) in the US manage the swine...Tue, 22 Sep 2009 11:12:00 GMThttp://www.computerweekly.com/Articles/2009/09/10/237646/cios-focus-on-analytics-to-drive-business.htmhttp://www.computerweekly.com/Articles/2009/09/10/237646/cios-focus-on-analytics-to-drive-business.htmBusiness intelligence and analytics are the top priority for CIOs, an IBM study reveals.Thu, 10 Sep 2009 10:33:00 GMThttp://www.computerweekly.com/Articles/2009/09/10/237642/cios-switch-focus-to-business-innovation.htmhttp://www.computerweekly.com/Articles/2009/09/10/237642/cios-switch-focus-to-business-innovation.htm Chief information officers are changing their business infrastructures to focus on innovation rather than just running IT, a global survey has revealed. CIOs...Thu, 10 Sep 2009 07:58:13 GMThttp://www.computerweekly.com/Articles/2009/07/30/237111/using-business-intelligence-to-steer-through-the-recession.htmhttp://www.computerweekly.com/Articles/2009/07/30/237111/using-business-intelligence-to-steer-through-the-recession.htmBusiness intelligence is one of the few areas in the IT sector to have remained buoyant during the economic downturn, as organisations use the technology to help them reduce costs and optimise operations.Thu, 30 Jul 2009 09:35:00 GMThttp://www.computerweekly.com/Articles/2009/07/28/237076/business-intelligence-where-is-bi-heading.htmhttp://www.computerweekly.com/Articles/2009/07/28/237076/business-intelligence-where-is-bi-heading.htmDespite all the money invested in IT systems over the years, a study by IBM reveals that two-thirds of UK mid-market businesses still rely on error-prone manual processes when it comes to dealing with data, the lifeblood of any effective 21st century business. It is a problem that business intelligence (BI) tools were supposed to have solved. Tue, 28 Jul 2009 16:21:00 GMThttp://www.computerweekly.com/Articles/2009/07/22/236992/mothercare-tidies-its-data-for-web-growth.htmhttp://www.computerweekly.com/Articles/2009/07/22/236992/mothercare-tidies-its-data-for-web-growth.htm Mothercare has invested in a data management platform to manage product information across its Mothercare.com and Early Learning Centre websites. The...Wed, 22 Jul 2009 11:16:00 GMT