http://www.computerweekly.comen-gbFri, 20 Nov 2009 12:47:24 GMThttp://www.computerweekly.com/Articles/2009/11/20/239405/eu-delays-sunoracle-decision.htmhttp://www.computerweekly.com/Articles/2009/11/20/239405/eu-delays-sunoracle-decision.htm The EU has pushed back its deadline for reviewing...Fri, 20 Nov 2009 12:47:24 GMThttp://www.computerweekly.com/Articles/2009/11/20/235829/email-encryption-the-easy-way.htmhttp://www.computerweekly.com/Articles/2009/11/20/235829/email-encryption-the-easy-way.htmData Loss is in the news; Keep your emails private. Emails regularly contain valuable business information, intellectual property, pricing information and customer details. Encryption can help ensure this data remains private. Fri, 20 Nov 2009 12:19:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmhttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmThe promise of CRM technology lies in improved marketing, customer satisfaction and increased sales productivity: all can have direct impact on the bottom line. Fri, 20 Nov 2009 10:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238777/white-paper-master-data-management-creating-a-single-view-of-the-business.htmhttp://www.computerweekly.com/Articles/2009/11/19/238777/white-paper-master-data-management-creating-a-single-view-of-the-business.htmMaster data management (MDM) has become a very hot topic these days. Unfortunately it is also a source of confusion and frustration because of the disparate definitions, architectures and technologies available in this space. This report clarifies these problems and sets forth a concise, easily understood architecture for MDM into which you can map your MDM projects.Thu, 19 Nov 2009 20:52:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238444/crm-and-optimising-the-field-service.htmhttp://www.computerweekly.com/Articles/2009/11/19/238444/crm-and-optimising-the-field-service.htmCompanies are increasingly targeting customer relationship management (CRM) as the key differentiator to promote their businesses.Thu, 19 Nov 2009 16:30:57 GMThttp://www.computerweekly.com/Articles/2009/11/19/238573/whitepaper-the-associative-model-of-data.htmhttp://www.computerweekly.com/Articles/2009/11/19/238573/whitepaper-the-associative-model-of-data.htmAt the heart of every computer system lies a vital software component called a database management system that stores and manages data. Database management systems range in scale from the simple file manager found on every PC to highly complex systems capable of storing huge volumes of data and affording simultaneous access to thousands of users.Thu, 19 Nov 2009 16:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238556/white-paper-the-case-for-a-new-type-of-database.htmhttp://www.computerweekly.com/Articles/2009/11/19/238556/white-paper-the-case-for-a-new-type-of-database.htmThis White Paper discusses why Plugged In Software produced the Tucana Knowledge Store, a new type of database. Data representation using hierarchies, the relational model, the object model and the directed graph model are discussed and compared. A real-world example is used to illustrate the comparisons. Finally, usage of the Tucana Knowledge Store as a metadata repository is discussed and compared with metadata storage using relational databases.Thu, 19 Nov 2009 14:55:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238814/white-paper-db2-performance-on-ibm-system-p-and-system-x.htmhttp://www.computerweekly.com/Articles/2009/11/19/238814/white-paper-db2-performance-on-ibm-system-p-and-system-x.htmOne of the most difficult architectural component decisions in today’s information management environment is that which addresses the choice of database management technology. By far the largest market share in this type of software is held by the Oracle®, Microsoft SQL Server® and IBM DB2TM products. In a recent release of an ongoing study by the Solitaire Interglobal Ltd. (SIL) research team, the production behaviors of Oracle and DB2 on the IBM® System p® and similar behaviors of Oracle, SQL Server and DB2 on the IBM® System x® platforms, were analyzed and compared. This release is a scheduled part of the continuing Operational Characterization Master Study (OPMS) that has been conducted over the last 19 years by the SIL research team. OPMS is used in support of industry standards and performance certification worldwide.Thu, 19 Nov 2009 12:12:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238628/white-paper-alpha-five-sql-database-application-architecture.htmhttp://www.computerweekly.com/Articles/2009/11/19/238628/white-paper-alpha-five-sql-database-application-architecture.htmAlpha Five is a business application development and run-time environment historically targeted at the dBase market. Times have changed, and Alpha Software has been retooling in recent years to support SQL databases with the same ease of use and power that it brought to the dBase market so many years ago. This article will discuss some of the goals, issues and architecture behind Alpha Five’s support for SQL databases.Thu, 19 Nov 2009 10:14:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmhttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmEvery business is looking for ways to be more efficient. You know information technology is critical — you can't be in business without it. But what is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization?Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/16/239039/isps-criticise-government-plans-to-store-all-comms-data.htmhttp://www.computerweekly.com/Articles/2009/11/16/239039/isps-criticise-government-plans-to-store-all-comms-data.htm Internet service providers (ISPs) are unhappy with the government's plans to require them to store records of all e‑mail, social networking and web traffic. The...Mon, 16 Nov 2009 13:13:46 GMThttp://www.computerweekly.com/Articles/2009/11/13/238761/eu-optimistic-of-settlement-with-oracle-over-mysql.htmhttp://www.computerweekly.com/Articles/2009/11/13/238761/eu-optimistic-of-settlement-with-oracle-over-mysql.htm The European Union's competition commissioner is "optimistic" about reaching a settlement with Oracle over its proposed $7.4bn...Fri, 13 Nov 2009 09:58:54 GMThttp://www.computerweekly.com/Articles/2009/11/10/238557/a-wise-oracle-follows-the-sun.htmhttp://www.computerweekly.com/Articles/2009/11/10/238557/a-wise-oracle-follows-the-sun.htm As negotiations over the Oracle/Sun merger...Tue, 10 Nov 2009 11:55:18 GMThttp://www.computerweekly.com/Articles/2009/11/10/238532/oracle-to-oppose-eu-objections-to-sun-acquisition.htmhttp://www.computerweekly.com/Articles/2009/11/10/238532/oracle-to-oppose-eu-objections-to-sun-acquisition.htm European regulators have issued an official objection to Oracle's $7.4bn...Tue, 10 Nov 2009 09:22:04 GMThttp://www.computerweekly.com/Articles/2009/11/06/238464/guardian-jobs-database-attack-demonstrates-difficulties-of-database-security.htmhttp://www.computerweekly.com/Articles/2009/11/06/238464/guardian-jobs-database-attack-demonstrates-difficulties-of-database-security.htmJob hunting is a tough job in itself - battling with 8% unemployment, rehearsing for job interviews, adding relevant yet interesting hobbies to your CV - and then you receive an e-mail from The Guardian's job site to say that your personal details may have been stolen in a "deliberate and sophisticated" attackFri, 06 Nov 2009 16:18:00 GMThttp://www.computerweekly.com/Articles/2009/11/04/238402/sun-and-its-customers-could-face-more-delays-to-oracle-acquisition.htmhttp://www.computerweekly.com/Articles/2009/11/04/238402/sun-and-its-customers-could-face-more-delays-to-oracle-acquisition.htmCostly delays to European Commission approval of Oracle's proposed $7.4bn acquisition of Sun Microsystems look set to continue.Wed, 04 Nov 2009 11:53:00 GMThttp://www.computerweekly.com/Articles/2009/11/03/238390/banking-sale-of-the-century-will-be-straightforward-it-project.htmhttp://www.computerweekly.com/Articles/2009/11/03/238390/banking-sale-of-the-century-will-be-straightforward-it-project.htmThe Royal Bank of Scotland (RBS) and Lloyds TSB have announced plans to sell...Tue, 03 Nov 2009 13:04:00 GMThttp://www.computerweekly.com/Articles/2009/11/03/238382/mps-condemn-c-nomis-criminal-database-project.htmhttp://www.computerweekly.com/Articles/2009/11/03/238382/mps-condemn-c-nomis-criminal-database-project.htmMPs have condemned a major IT project for tracking offenders through the criminal justice system as a £513m shambles. Tue, 03 Nov 2009 09:13:00 GMThttp://www.computerweekly.com/Articles/2009/10/23/238274/open-source-developers-oppose-oracles-mysql-acquisition.htmhttp://www.computerweekly.com/Articles/2009/10/23/238274/open-source-developers-oppose-oracles-mysql-acquisition.htmProminent open source software developers have joined forces with those opposed to Oracle assuming control of MySQL if Oracle's proposed $7.4bn acquisition of Sun Microsystems goes ahead. Fri, 23 Oct 2009 11:51:00 GMT