CIO Interview: Norfolk County Council's Tom Baker on using data to improve public services
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Published: 10 Mar 2014

The buzzword “smart city” tends to create images of smarter roads and transport systems, efficient buildings and the connected home. But Norfolk County Council is beginning its smart city initiative by concentrating on the citizen and smarter public services through the power of data. CIO Tom Baker (pictured) says Norfolk County Council wants to create a seamless experience for its citizens using day-to-day public services. Using experience gained in setting up a number of smarter city initiatives during his previous role as CIO at Sunderland City Council, Baker has begun an initiative to fast-track Norfolk’s public services offering by creating an information hub to share data across the council and its partner agencies. Cost savings The initiative is predicted to help the council save £10m from its IT budget over the next five years and make a major contribution to Norfolk County Council's overall challenge of addressing a £189m shortfall in the next three years. Read more on smart cities SmartSantander, a smarter city BIS launches Smart Cities Forum to ... Access >>>

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