Premium Content

Access "Smartself-service – a guide for buyers"

Smartself-service-a-guide-for-buyers-(1362406578_368).jpg

Sponsored by ComputerWeekly.com

When looking for a self-service knowledge solution, it can be hard to distinguish between vendors. Most make very similar claims about the capabilities and benefits of their product. To make an informed choice, it is necessary to go beyond marketing rhetoric and assess the specifics of each vendor’s offering. Does the vendor’s feature set support the way in which you envisage implementing self-service? Can the vendor help to deliver an ideal customer experience? Just as important, is the vendor someone with whom you can see yourself happily working?  Access >>>

Table of contents

  • What to look for when seeking a self1service knowledge solution
  • Checklist of requirements
  • Questions to ask: Search Experience

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

More Premium Content Accessible For Free

  • The Technology Industry Survey 2015
    MS_tech_survey.jpg
    E-Handbook

    This is the fourth annual Technology Industry Survey, produced by Computer Weekly and Mortimer Spinks. This year, 3,408 technology professionals ...

  • Winning security use cases in the Computer Weekly European 2014 Awards
    CW_European_User_Awards_2014_security-252.jpg
    E-Handbook

    Warwick Ashford presents five IT security case studies selected from the winners of Computer Weekly's European User Awards.

  • Winning enterprise software use cases in the CW European 2014 Awards
    CW-EuroUserAwards-2014-252.jpg
    E-Handbook

    Brian McKenna presents five enterprise software case studies selected from the winners of Computer Weekly's European User Awards 2014.