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September 2014

Build for change – the risk of customerpocalypse

Sponsored by ComputerWeekly.com

The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.

Table Of Contents

 

  • Getting it done with customer processes
  • Changing how you think about technology
  • Core principles for survival

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