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April 2016

A Computer Weekly buyer’s guide to IT service management

Sponsored by ComputerWeekly.com

The IT service management market is changing. In this 13-page buyer’s guide, Computer Weekly looks at the effects on the IT department of technology commoditisation, open source and software as a service, the trend of insourcing IT, and the concept of service integration and management for outsourced services.

Table Of Contents

  • Waves of disruption reshape IT service management landscape
: How technology commoditisation, open source and software as a service are changing the service management software market.
  • The business processes behind services management: 
Essential steps an organisation must take to multi-source or bring IT services in-house.
  • Co-ordinate outsourced services with Siam
: The practical considerations of implementing an effective service integration and management strategy explained.