Our interview with Bernard Herdan on what went wrong with the EPA2 electronic passport application system and the lessons learned are downloadable here.
1) Should we soldier on? - Download file
2) Problems appeared only when volumes built up - Download file
3) What we should have done - Download file
4) What went wrong - Download file
5) What went wrong part 2 - Download file
6) Why EPA2 was taken out of service - Download file
7) Computer Weekly's challenge to Passport Service to publish lessons - Download file
8) The importance of sharing lessons even if it means admitting mistakes - Download file
9) Why some online passport applications got stuck in the system - Download file