Thinker, entrepreneur and social activist William Heath is engaged in a running battle with mobile telco Orange after a contract was fraudulently taken out in his name. Despite his reporting the incident to the police, and a mountain of correspondence with Orange, they have set the debt collectors on him. It's a classic case study of institutions that try to overcome poor risk management by intimidating their customers into accepting liability for fraudulent debt.
William's now set the lawyers on Orange - you can follow his progress here.
