Top ten IT strategies for SMEs, number four: Voice over IP

In the fourth part of our blog series on how small businesses can use technology to save money, we look at voice over IP as an effective tool to slash the cost of telephone bills.

Voice over IP delivers voice communications via the internet in place of a landline. Caroline Whittock, director at security company IdentiDot has cut her phone bills in half by moving to VoIP. Previously, the company had an office phone system that involved dialling '9' for an outside line, but then it moved to Cloud Net's VoIP service.

"Before we spent around £280 a month online and making calls now it's something more like £120, which is a massive saving for a small business like us," she said.