An irate reader phoned me this morning with a tale of woe about his anti virus software. Ian Margetts; was unlucky enough to be hit by a nasty piece of malware which flashed up a warning sign on his computer. He phoned his anti-virus supplier for advice. "I contacted my anti-virus supplier. they were completely unhelpful. Some guy emailed me back, saying you have contacted the wrong group of people. Here are two email links. They did not work." Then his machine failed. Mr Margetts is less than impressed. Given the amount he pays each year for his anti-virus software, he believes he is entitled to better service. "When you are on a limited timescale you need help straight away."
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