Here is an article I wrote about it.
The study of 630 contracts worth £14bn reveals a number of things including which suppliers are the best in terms of customer satisfaction. Out of the 25 suppliers analysed Computacenter was number one, according to a contact of mine.
This is a good achievement for Computacenter. Over a decade ago ago I worked for a magazine called Computer Reseller News (CRN), a magazine for IT resellers believe it or not, and then I moved to Computer Weekly sister publication and competitor of CRN Microscope, also but less obviously a magazine for IT resellers.
During these periods Computacenter was well and truly a reseller, although it didn't like being called one. Now it's top of a prestigious IT service provider ranking.
Computacenter does loads of desktop outsourcing, which is highly commoditised. How could a customer not be satisfied?
KPMG won't tell me the full list so if anyone knows more please let me know.
The suppliers studied were:
Cable & Wireless
HP Enterprise Services
Mahindra IT and Business Services