I am in the middle of transferring my ADSL circuit from a small, high quality (but expensive) provider to O2. As an existing O2 customer they are offering really top flight deals.I can honesty say that from my initial contact with them, through the SMS provisioning tracking service to the Customer Service bod that corrected my foul-up with the hardware delivery date - I have been extremely impressed by the quality of interaction.
Yes I know I am not provisioned yet and it all might go to hell in a hand basket, but a least O2 have some 'customer credit' in the bank.
Last week I tried to help a friend who uses Virgin Media and the contrast could not be more stunning, merry-go-round IVR system, foreign support centres and an appalling attitude to customer service.
She is now moving away from Virgin.
LIfe is beautiful, this is but a small example - and its a clear blue sky today - wonderful
Comments (1)
Personal experience is always just that, personal.
My experiences with Virgin Media have been the exact opposite: courteous, helpful and friendly. Contrasting with BT, you don't get handed from pillar to post that much, and when you do get handed off, the new person is briefed on the issue and has access to your records!
Posted by Gareth Howell | July 2, 2008 9:23 AM
Posted on July 2, 2008 09:23