This week has not been a good one for Fujitsu.
The IT service provider was dumped from a £300m plus desktop services deal by the DWP and was also criticised in a National Audit Office (NAO) report on the UK Border Authority’s Immigration processing system, which Fujitsu provides IT for.
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On the DWP deal Fujitsu was dropped because it failed to transition the service from HP. This is a massive desktop deal and HP-EDS was the incumbent. This will not reflect well on Fujitsu when it targets desktop deals in the future because the ability to successfully transition is essential in any deal.
I wonder how easy HP made the transition.
Somebody suggested to me that HP might have made life difficult for Fujitsu but a former HP executive told me it is more likely to be the opposite. This is because third party advisors look at the past records of suppliers taking on and passing over contracts. He says if they are good at it they are more likely to win more deals. “EDS would pay particular attention to getting good marks for transitioning.”
“They do not need HP to screw up a client.”
I must admit when I initially wrote about the DWP deal with Fujitsu I thought it sounded great. The long term savings on the cards as through using thin client technology were high.
Joe Harley, then DWP IT director general and chief information officer, who is now government CIO said at the time. “[Thin clients] provide a number of benefits, including little or no maintenance required to the kit and reductions in power consumption, which supports our sustainability agenda.”
Meanwhile the NAO said many delays, to the immigration system’s introduction, were due to Fujitsu trying to design a complex system while legal, policy and business requirements for the system were still being resolved.
“The UKBA also believes that Fujitsu underestimated the complexity of the project and did not have the right staff in place for a fast start-up, although this is disputed by Fujitsu,” said the NAO.