The business case for information security has finally been recognised. Rather than being viewed as an unwanted necessity and expense, information security is now seen as a valuable contributor for protecting and managing brand image.
The first challenge in attempting to articulate the extent to which security can help business growth is for the enterprise to recognise that security is a business issue, not just a technical one.
There is no single tactic or strategy that guarantees success in improving business alignment of security. Rather, a number of varied but interrelated actions need to be identified and executed to improve alignment over time.
As information security grows in stature within the organisation, we in the profession must be careful not to develop any delusions of grandeur. No matter how crucial our efforts may be, we must recognise that we are very firmly cast in a supporting role.
There is no doubt that security will play an increasingly important role in enabling business growth, but it requires those in the boardrooms of Great Britain to wake up to the real challenges that will threaten their business over the next decade.
It was a year ago today when investment bank Lehman Brothers filed for bankruptcy. The collapse of the 150-year-old bank with over 26,000 employees sent a shockwave that rippled through the economy.
Would the telecoms industry benefit from establishing a standardised benchmark for measuring customer service across the sector? If customer service needs to be improved, is this the best way to do it?