Finance departments are driving the adoption of business intelligence software, using it to increase the accuracy of their forecasting and develop business strategy
The need to rationalise and standardise multitudinous business intelligence tools is rising up the IT agenda as organisations struggle to obtain a single version of the truth from their information and contain costs.
A few years ago, everyone was talking about the real-time enterprise and how it was destined to be the future. The idea was that companies would be instantaneously aware of any important business events taking place so that they could respond appropriately and immediately.
In this interview Cliff Saran speaks to David Ward, CRM manager at camera manufacturer about how the company has been improving its customer service by using CRM software supplied on-demand from RightNow Technologies.
UK retail executives face a unique set of challenges and are searching for the insights into their business, marketplace and customers to provide them with a competitive edge.
Retailers must deliver valued innovations to market before the competition does in order to increase sales and market share, whilst at the same time improving productivity and reducing costs.
Now that it has missed its own launch party, only the bravest would stake their reputations on when SQL Server 2008 will actually be with us. But even when it starts to ship, widespread adoption is likely to take years. There are still substantial numbers of SQL Server 2000 installations and even SQL Server 7 users still happily chugging along with a product released nearly ten years ago.
The latest generation of service oriented architecture (SOA) technology could help IT departments meet demands for business process monitoring systems that can combine information in real time.