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All IT Services and Outsourcing News - July 2007

Analytics ace Ventura recognises Business Systems

News
Date: 06 July 2007

Ventura, one of the largest UK owned customer management outsourcing companies, awarded Business Systems ‘strategic-supplier’ status for call recording, quality management and business analytics solutions.

Outsourcing projects offer business lessons

News
Author: Sue Norris
Date: 06 July 2007

Managing outsourcing arrangements can be a tricky process. Sue Norris finds out what users can do to improve the chances of the relationship prospering

Benchmarking saves Dutch government £35m a year on desktops

News
Author: Antony Savvas
Date: 05 July 2007

The Dutch government is expecting to save £35m a year as a result of an IT benchmarking exercise it has completed.

BT to deliver support services for Unisys’s global network operations

News
Author: Warwick Ashford
Date: 04 July 2007

BT is transforming Unisys’s global network operations through a managed-services agreement

Indian outsourcer creates more than 200 jobs in Belfast

News
Author: Antony Savvas
Date: 04 July 2007

Indian outsourcer Tech Mahindra is creating more than 200 jobs in Belfast through a centre of excellence for business-service delivery.

Financial services firms fail with offshore call centres, says study

News
Author: Antony Savvas
Date: 02 July 2007

UK financial services companies are wasting money and damaging customer relations by offshoring call centres, according to a study by Compass Management Consulting.

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