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All IT Services and Outsourcing News - April 2008

Outsource World told management skills increase value of outsourcing

IT directors and chief information officers must develop strong supplier-relationship management skills to increase the business value of outsourcing.

Shropshire residents to get transformed revenues and benefits service

Shropshire citizens are to receive a transformed revenues and benefits service.

Podcast: Round-up 11 April - MPs ask questions about Terminal 5

Weekly IT news round-up from Warwick Ashford at ComputerWeekly.com. This week: The New York Stock Exchange implementing off the shelf technology to cut time taken to access business critical data; and MPs aks questions about what really went wrong at Heathrow’s Terminal 5: people, processes, or IT?

Service-based security approach claims to break new ground

New services designed to prevent malicious requests that could compromise databases and also new tools thto track data

Shell offers lessons on outsourcing contracts

Shell's IT outsourcing deals totalling about £2bn that were signed last month represent a break from the normal pattern of multi-source outsourcing deals.

Podcast: Shell VP for IT infrastructure and services reveals their innovative outsourcing approach

Shell’s $4 billion IT outsourcing deal announced earlier this month, will see outsourcer EDS take over the risk and governance of the oil company’s key networks and data centre IT suppliers. In this podcast Cliff Saran speaks to Swee Chen Goh, vice president for IT infrastructure and services for Shell globally, about this innovative contract.

Outsourcing increases risk of hacking

Companies failing to build security in when outsourcing development of critical applications.

Highways Agency spends £10m too much on advisers for telecoms contract

The Highways Agency spent £10m too much on professional advisers when it procured a new telecoms network for England's motorway network, says the National Audit Office.

Public sector pays up to 75% over market rate for outsourced services, analyst says

Compass, which helps users of outsourcing to check whether they are paying market prices, is warning the government that public sector outsourcing is costing up to 75% more than the market rate.

EDS wins $1 billion Shell IT contract

Oil giant Shell has signed a $1 billion IT outsourcing contract with EDS for five years, a few days after it announced a $1.6 billion contract with AT&T to manage its network and communications.
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