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Find the latest news and information on virtual contact from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - VIRTUAL CONTACT

Future Travel switches to hosted service for virtual contact centre
...switches to hosted service for virtual contact centre by Christian Annesley...Travel Group, has upgraded its virtual contact centre to cope with an increase...said the challenge of running a virtual contact centre was managing training... http://www.computerweekly.com/Articles/2006/03/07/214560/Future-Travel-switches-to-hosted-service-for-virtual-contact.htm
Argyll and Bute council uses VoIP to create virtual contact centre
...Services Argyll and Bute council uses VoIP to create virtual contact centre Argyll and Bute council has turned to voice over IP (VoIP) technology to power a new "virtual" contact centre for citizens. VoIP is being used to deliver... http://www.computerweekly.com/Articles/2007/07/12/225502/argyll-and-bute-council-uses-voip-to-create-virtual-contact.htm
NHS Direct creates virtual contact centre
Software NHS Direct creates virtual contact centre NHS Direct has consolidated all its five...upgraded its call centres across the UK to create a “virtual contact centre”. The move is designed to make sure that... http://www.computerweekly.com/Articles/2006/10/19/219277/nhs-direct-creates-virtual-contact-centre.htm
News in brief
...all its five million patient records into a single database and upgraded its call centres across the UK to create a “virtual contact centre”. The move is designed to make sure patient enquiries can be easily handled, regardless of their origin... http://www.computerweekly.com/Articles/2006/10/24/219331/news-in-brief.htm
Clock in, clock out
...service and reduce costs. Accordingly, it installed a new switch to connect its four US locations together to create a virtual contact centre. SGI had previously developed its staff schedules manually, relying on local critical needs assessment... http://www.computerweekly.com/Articles/2002/03/07/185626/clock-in-clock-out.htm
DPM's diary: 20 February 2007
...IBM. He claims to be a metaverse evangelist - no really, I assure you, I did not make that up. He liked our virtual contact centre with its bikini-clad receptionists. Who said I don't compromise? Anyway, he was a bright guy and very... http://www.computerweekly.com/Articles/2007/02/16/221841/dpms-diary-20-february-2007.htm
SMEs receive IP communications boost
...networking and security prowess. They encompass distributed IP telephony, secure IP telephony on any network, virtual contact centre and enterprise mobility. The products are intended to provide secure communications across distributed organisations... http://www.computerweekly.com/Articles/2006/02/13/214180/smes-receive-ip-communications-boost.htm
Newcastle upon Tyne to cut its back-office headcount by 20% through move to SOA
...anyone in the UK will be able to dial 101 to make non-emergency calls to public services, such as the police. A virtual contact centre will route calls in Northumberland to the different contact centres, which will include Newcastle City Council... http://www.computerweekly.com/Articles/2006/05/02/215735/Newcastle-upon-Tyne-to-cut-its-back-office-headcount-by-20-through-move-to.htm
SMEs receive IP communications boost
...networking and security prowess. They encompass distributed IP telephony, secure IP telephony on any network, virtual contact centre and enterprise mobility. The products are intended to provide secure communications across distributed organisations... http://www.computerweekly.com/Articles/2006/02/08/214116/smes-receive-ip-communications-boost.htm
VoIP comes to market in numbers
...enterprise contact centers using IP telephony. The software establishes VPN links with its remote staff, creating virtual contact centres. Overall, The Yankee Group expects sales of VoIP equipment to rise by 25% in 2002 over last year... http://www.computerweekly.com/Articles/2002/01/11/184615/voip-comes-to-market-in-numbers.htm
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All ResultsNews and blogs from the web - VIRTUAL CONTACT

Software manages performance of virtual contact centers.
...Software manages performance of virtual contact centers. Ç June 16, 2009...and assurance components into virtual contact center, VIM Performance r8 provides decision support...optimizing resources across their virtual contact centers. By evaluating the performance... http://news.thomasnet.com/fullstory/561571
Aspect Contact Center: Unplugged Blog » Blog Archive » Why Does SIP Trunking Matter?
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Directory of UK Customer Relationship Management (CRM) Software Providers: Page 1
Carolinas HealthCare System deploys virtual contact center from Nortel
LEGAL NOTICE © Wicom Communications Ltd. 2007 • CONTACT US • tel +358 9 5257 7500 • fax +358...
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All ResultsOther content from the web - VIRTUAL CONTACT

Infinitely Virtual Shifts to C7000 Blade System
Infinitely Virtual Shifts to C7000 Blade System. Infinitely Virtual, a rapidly expanding provider of high quality and affordable virtual server technology, has begun the process of migrating from its HP ProLiant DL360 G5 Servers to new HP BladeSystem c7000 Enclosures http://www.prlog.org/10278372-infinitely-virtual-shifts-to-c7000-blade-system.html
Enterprise Call Center Solutions - Enterprises consolidate your call centers with virtual contact
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LiveOps Customers Demonstrate Success of Contact Center in the Cloud at Dreamforce 2009 - Zibb.com
Contact Centers On Demand [ Source: TechWeb TV ] June 2008- Transera provides virtual contact...
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