Results for the tag, virtual call.

Find the latest news and information on virtual call from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - VIRTUAL CALL

Virtual call centre pays off for Scottish Power

News
| www.computerweekly.com
| 15/02/2008

Network Infrastructure Virtual call centre pays off for Scottish Power Scottish Power has gained 10 times the call centre capacity and reduced technology support... http://www.computerweekly.com/Articles/2008/02/15/229426/virtual-call-centre-pays-off-for-scottish-power.htm

Friends Provident moves to IPT

News
| www.computerweekly.com
| 17/01/2008

...seconds. Business continuity plans will also be reinforced. "In the event of a disaster, we will be able to set up virtual call centres because staff will be able to log in to any PC terminal and take calls," said Sharratt. Friends Provident... http://www.computerweekly.com/Articles/2008/01/17/228971/friends-provident-moves-to-ipt.htm

Abbey rolls out virtual call centre on IP infrastructure to boost customer service

Case-Study
| www.computerweekly.com
| 14/05/2004

...IT Management Abbey rolls out virtual call centre on IP infrastructure to...bank Abbey is planning to deploy a virtual call centre running over its IP network...applications, one of which is a virtual call centre, which will enhance business... http://www.computerweekly.com/Articles/2004/05/14/202444/abbey-rolls-out-virtual-call-centre-on-ip-infrastructure-to-boost-customer.htm

Abbey bets bank on consolidation and virtual call centre

News
| www.computerweekly.com
| 01/10/2004

...bets bank on consolidation and virtual call centre A datacentre consolidation...reduce the property portfolio. Virtual call centre Abbey is also developing a virtual call centre running over its IP network... http://www.computerweekly.com/Articles/2004/10/01/205637/abbey-bets-bank-on-consolidation-and-virtual-call-centre.htm

VoIP eases communications constraints

Case-Study
| www.computerweekly.com
| 14/06/2007

...As its complete solution places all network users onto the same private network, the entire company is on the same virtual call center -- allowing workers to communicate with one another as if they were in the same physical location. Telular... http://www.computerweekly.com/Articles/2007/06/14/224213/voip-eases-communications-constraints.htm

Hosted and managed VoIP fundamentals

In-Depth
| www.computerweekly.com
| 21/08/2007

...As its complete solution places all network users onto the same private network, the entire company is on the same virtual call center -- allowing workers to communicate with one another as if they were in the same physical location. Elarde... http://www.computerweekly.com/Articles/2007/08/21/226289/hosted-and-managed-voip-fundamentals.htm

Suffolk unifies communications with Cisco

News
| www.computerweekly.com
| 21/05/2007

...integrated with the existing data network. The Cisco Unified Communications system is also being used to manage two virtual call centre services, one for general patient enquiries and the second for Suffolk Support Services' internal IM&T Service... http://www.computerweekly.com/Articles/2007/05/21/223998/suffolk-unifies-communications-with-cisco.htm

How to make money by going green

In-Depth
| www.computerweekly.com
| 04/01/2007

...s own staff. Harvey is assessing how a virtual call centre could be used at the bank. Virtual call centres are not a new concept, but...not normally be available for work. A virtual call centre does not need a building – there... http://www.computerweekly.com/Articles/2007/01/08/220980/How-to-make-money-by-going-green.htm

NHS Direct boosts service levels with voice over IP

News
| www.computerweekly.com
| 11/09/2007

...an improvement in the quality of the service. The project required the installation of 2,000 VoIP handsets and virtual call centre technology, as well as the implementation of the NHS's N3 network across 22 sites. Based on network switches... http://www.computerweekly.com/Articles/2007/09/11/226628/nhs-direct-boosts-service-levels-with-voice-over-ip.htm

HSBC places IT at heart of green strategy

News
| www.computerweekly.com
| 09/01/2007

...general manager and CIO, said that technologies such as virtual call centres and videoconferencing were increasingly being...added benefit of lower operating costs. He said virtual call centres not only supported flexible working by allowing... http://www.computerweekly.com/Articles/2007/01/08/221053/HSBC-places-IT-at-heart-of-green-strategy.htm

All Other Computer Weekly Results

All ResultsNews and blogs from the web - VIRTUAL CALL

Virtual Call Center Company OnState Announces Partnership with Leading Provider of International Telephone Numbers Voxbone

pressrelease
| www.prweb.com
| 29/10/2009

...Subscribe to this News Feed Virtual Call Center Company OnState Announces...Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe ...leading provider of on-demand virtual call center and virtual PBX business... http://www.prweb.com/releases/virtual-call-center/software/prweb3126464.htm

My Computer Works, Inc. Selects Numara FootPrints to Manage Virtual Call Center and Customer