...language of the business so that you are able to effectively communicate the value of what you are doing, but avoid usingjargon. Make sure you are seen as involved in activities that lead to revenue generation and understand the principle that...
http://news.zdnet.com/2100-9595_22-284491.html
...technical terms such as whether their mutual fund is “no load,” “frontloaded,” or “back-loaded”. Usingjargon in questions posed by agents or self-service systems is a guaranteed way to increase escalations and customer defections...
http://www.destinationcrm.com/PDF/dCRMWhitepaper.aspx?IssueID=857