...down barriers and improve response. Most involved the appointment of owners for all key ITIL processes affected. All usedITIL training to ensure a common language and understanding of best practice. 6. Momentum There is a natural cycle...
http://www.pmhut.com/itil-implementation-tips
...the year 2001, the number of documents (books) used within ITIL grew to more than 32. In the year 2000, Microsoft usedITIL as the basis for development of their proprietary Microsoft Operations Framework (MOF). The year 2000 also saw the...
http://www.findwhitepapers.com/whitepaper135/