It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone. Now, important decisions are made by teams of people
http://www.newsfactor.com/fullpage/fullpage.xhtml?dest=%2Fstory.xhtml%3Fstory_id%3D63653
...The FLGISA is an association of local government information technology managers, chief information officers and technologydecision makers from around the state of Florida. This event will be a great resource for individuals to network with peers and discover new technologies available...
http://www.imprivata.com/flgisa_annual_conference