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White paper: Ci t r i x MetaF rame Access Sui te: Access Inf ra s truc ture for the On Demand Enterprise
...any type of device over any type of network (see Figure 1). Executives, analysts, point-ofservice and support staff, as well as an array of other classes of global knowledge workers require secure access from mobile computers... http://www.computerweekly.com/Articles/2009/11/19/238754/White-paper-Ci-t-r-i-x-MetaF-rame-Access-Sui-te-Access-Inf-ra-s-truc-ture-for-the-On-Demand.htm
Unite ballots HP members for industrial action
...is to ballot members for industrial action over the planned transfer and benefit cuts for 150 customer engineers and support staff at Hewlett-Packard (HP) IT services. HP plans to transfer staff to another company, HP CDS, on 1 November... http://www.computerweekly.com/Articles/2009/10/28/238322/unite-ballots-hp-members-for-industrial-action.htm
Yorkshire Water trains support staff in business impact of IT problems
Staffing and Training Yorkshire Water trains support staff in business impact of IT problems Yorkshire Water...responded to within 40 seconds. The training enables IT support staff to understand the business impact of an IT problem... http://www.computerweekly.com/Articles/2008/06/20/231142/yorkshire-water-trains-support-staff-in-business-impact-of-it.htm
Why the Telegraph is wrong on women in IT
...in the IT sector have this unreasonable opinion that they'd like their systems to be working 24/7 and that their support staff must be available to deal with any problems. And finally nope, I don't agree that the lack of women in IT is an... http://www.computerweekly.com/blogs/witsend/2009/04/why-the-telegraph-is-wrong-on-women-in-it.html
Your shout: undervalued support staff deserve respect
...Management Your shout: undervalued support staff deserve respect Your shout Undervalued support staff deserve respect Martin Guilfoyle I read your article "IT support staff 'feel valued' by their employers... http://www.computerweekly.com/Articles/2007/06/05/224551/your-shout-undervalued-support-staff-deserve-respect.htm
NHS Hounslow outsources IT services to Capita for £3.3m
...datacentre, network, and helpdesk services for 1,200 staff across more than 50 sites. Eight of the trust's IT support staff have transferred to Capita under the deal. "We needed to make an increased investment in the infrastructure of... http://www.computerweekly.com/Articles/2009/09/16/237742/nhs-hounslow-outsources-it-services-to-capita-for-3.3m.htm
Why support staff matter
Desktop Computing Why support staff matter Without desktop support...to put itself out of business. Support staff provide answers for users with...supports or child support, although support staff may often get the feeling that... http://www.computerweekly.com/Articles/2000/08/17/177742/why-support-staff-matter.htm
NHS IT pioneers see risks of over-optimism materialise
...the Care Record Service (CRS) - did not crash A period of adjustment was anticipated with contingencies in place to support staff who experienced any problems, with the majority of issues being resolved within 24 hours." The statement proved... http://www.computerweekly.com/Articles/2009/10/05/237989/nhs-it-pioneers-see-risks-of-over-optimism-materialise.htm
Bank has 15% of support staff on compliance
Risk Management Bank has 15% of support staff on compliance Up to 15% of support staff at Dresdner Kleinwort Wasserstein are working...investment bank, revealed this week. The support staff – spanning departments including IT, operations... http://www.computerweekly.com/Articles/2005/01/28/207995/bank-has-15-of-support-staff-on-compliance.htm
Office 2007 victim
...those people who end up paying all our wages. When will the IT industry wake up to itself and start training our support staff in real-world manners and understanding of what businesses actually do for a living? More importantly, when will... http://www.computerweekly.com/blogs/IT-FUD-blog/2008/01/office-2007-victim-1.html
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All ResultsNews and blogs from the web - SUPPORT STAFF

Deja-Vu - database attack vector - through your database support staff ......., (Sun, Apr 13th)
SANS Internet Storm Center - A global cooperative cyber threat / internet security monitor and alert system. Featuring daily handler diaries with summarizing and analyzing new threats to networks and internet security events. http://isc.sans.org/diary.html?storyid=4286&rss
I Was Addicted to Spam
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Government called on to provide skills tax breaks
ICTS secures London Luton Airport hangars
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All ResultsOther content from the web - SUPPORT STAFF

Data Protection for Support Staff
...Forthcoming Event Data Protection for Support Staff Dates: 13th October 2009...Information Data Protection for Support Staff With Peter Carey. Training...personnel to a high standard, support staff are often overlooked. This... http://www.it-director.com/business/event.php?eve=306
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