Results for the tag, support professionals.

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...Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction. Download this research report to get: ·... http://www.computerweekly.com/Articles/2009/11/19/238075/Customer-Satisfaction-Benchmarking.htm
...Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction. Download this research report to get: ·... http://www.computerweekly.com/Articles/2009/11/19/238986/Customer-Satisfaction-Benchmarking.htm
...increased advertising for freelances by 7% over the year. Here again demand increased significantly for PC support professionals, who overall enjoyed a very good quarter. Mainstream professionals fared less well, with demand for developers... http://www.computerweekly.com/Articles/2008/08/18/231844/IT-salary-survey-pay-stagnating.htm
...customer "solution architects" to design IT systems for clients, developers and specialist business and technical support professionals. News of the jobs came as the Tokyo-based group announced a 12.6% hike in total operating profits to more... http://www.computerweekly.com/Articles/2008/05/12/230646/Fujitsu-creates-150-new-jobs-in-Northern-Ireland.htm
...people with six months' experience supporting users on a helpdesk, is aimed at helpdesk technicians, customer support professionals supporting Windows XP. "We were getting constant feedback that the first level role for IT professionals... http://www.computerweekly.com/Articles/2005/09/27/211950/mod-offers-microsoft-support-qualification.htm
...leaving their offices. Homes by Avi has even been able to improve technology support with a feature that gives support professionals access to every employee's desktop computer, no matter where that employee is physically located. Another... http://www.computerweekly.com/Articles/2006/10/13/219151/Collaboration-and-communication-drive-user-frenzy-over-unified-communications.htm
Staffing and Training IT support staff ‘feel valued’ by their employers IT support professionals believe their employers are actively trying to motivate them in their jobs. A survey by service desk software specialist... http://www.computerweekly.com/Articles/2007/05/25/224369/it-support-staff-feel-valued-by-their-employers.htm
...jobs available as a year ago. There were also higher than average increases for systems staff and for technical support professionals. These three areas also showed the biggest growth in the first quarter. In the contract market too there... http://www.computerweekly.com/Articles/2005/09/06/211616/network-jobs-drive-growth.htm
...And every executive in a software business should be alarmed. In its 2004 Benchmark Study, the Service and Support Professionals Association reported that the percentage of support cases closed at first contact continues to decline, and... http://www.computerweekly.com/Articles/2005/06/07/210278/enterprise-applications-demand-remote-monitoring-to-cut-growing-support.htm
...bucked this trend - the average rise for them was typically in the 4% to 5% range. For business analysts and PC support professionals the trend was upwards. For contractors, the picture was uniformly rosier: the average rate was up 1.6... http://www.computerweekly.com/Articles/2004/02/04/199927/Salary-survey-Striding-into-recovery.htm

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