... Since going live in June this year, Sostenuto has been adopted by the force’s service desk, desktop support, communications support and the configuration teams to centralise all of their calls. The software underpins the management...
http://www.realwire.com/release_detail.asp?ReleaseID=14073
The SANS Institute, offering computer security training for system administrators, computer security professionals, and network administrators, is a cooperative research and education organization that has many consensus projects to return computer security information to the community.
https://www.sans.org/top20/