Results for the tag, support centres.

Find the latest news and information on support centres from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - SUPPORT CENTRES

Customer Experience Management – The next frontier for support centres

Whitepaper
| www.computerweekly.com
| 02/11/2009

Enterprise Software Whitepaper: Customer Experience Management – The next frontier for support centres When looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable... http://www.computerweekly.com/Articles/2009/11/02/238074/customer-experience-management-the-next-frontier-for-support.htm

Little joys, life can be beautiful

Blogs
| www.computerweekly.com
| 01/07/2008

...friend who uses Virgin Media and the contrast could not be more stunning, merry-go-round IVR system, foreign support centres and an appalling attitude to customer service. She is now moving away from Virgin. LIfe is beautiful, this... http://www.computerweekly.com/blogs/it-collaboration-technology-blog/2008/07/little-joys-life-can-be-beauti.html

Starbucks signs IT infrastructure services deal

News
| www.computerweekly.com
| 25/10/2006

...the deployment and management of standard IT infrastructure services used in international Starbucks retail stores, support centres, and manufacturing facilities. These services will deliver enhanced support to Starbucks as it expands its presence... http://www.computerweekly.com/Articles/2006/10/25/219409/starbucks-signs-it-infrastructure-services-deal.htm

Surprise increase in UK IT support jobs

News
| www.computerweekly.com
| 09/07/2008

...two years ago, despite the growth of offshore IT support centres. According to research from IT recruitment firm...India have made the UK a more attractive venue for IT support centres. Jon Butterfield, managing director at ReThink... http://www.computerweekly.com/Articles/2008/07/09/231428/surprise-increase-in-uk-it-support-jobs.htm

HP users voice concerns on offshore support levels

News
| www.computerweekly.com
| 10/10/2006

...supplier has undergone a major restructuring after cutting staff by nearly 15,000 last year and establishing global support centres in India, Costa Rica and China. Users told Computer Weekly they were unhappy with the quality of support following... http://www.computerweekly.com/Articles/2006/10/10/219032/hp-users-voice-concerns-on-offshore-support-levels.htm

Chip maker NXP adopts SaaS platform to support business transactions

News
| www.computerweekly.com
| 07/04/2008

...more economically than ever before." The on-demand service will be delivered from Atos Origin's global B2B support centres in Eindhoven, Singapore, Sao Paulo and Mumbai. >> SaaS adoption rate by SMBs underrated >> SaaS apps being... http://www.computerweekly.com/Articles/2008/04/07/230164/Chip-maker-NXP-adopts-SaaS-platform-to-support-business.htm

IT Supplier Relationship Management (SRM) amp; Technology Procurement | ComputerWeekly.com

Web
| www.computerweekly.com
| 14/07/2009

...Customer Experience Management – The next frontier for support centres 00:00 19 Nov 2009 | Whitepapers T-Mobile...Customer Experience Management – The next frontier for support centres 00:00 19 Nov 2009 | Whitepapers All Whitepapers... http://www.computerweekly.com/it-management/supplier-relationship-management

'Learn IT', Byron warns parents

News
| www.computerweekly.com
| 31/03/2008

...conclusions about British children's use of new technologies. UK Online Centres runs a network of computer access and support centres across England. In helping compile the research for The Byron Review, it found that while three quarters of parents... http://www.computerweekly.com/Articles/2008/03/31/230062/learn-it-byron-warns-parents.htm

How is your support centre coping?

In-Depth
| www.computerweekly.com
| 01/03/2001

...Hamilton. "In 1997 we set up a standard, which drills down to cover every aspect of practice and service for technical support centres." The Support Centre Practices Certification (SCPC) checks 11 competencies including customer feedback, productivity... http://www.computerweekly.com/Articles/2001/03/01/178593/how-is-your-support-centre-coping.htm

Managing IT in a downturn: beyond cost cutting

Opinion
| www.computerweekly.com
| 15/10/2008

...processes. Improve the management and use of field forces (such as installers and field technicians) and of customer support centres. Optimize overhead and performance management. Sharpen awareness of risk exposure and improve decision-making... http://www.computerweekly.com/Articles/2008/10/15/232683/Managing-IT-in-a-downturn-beyond-cost-cutting.htm

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All ResultsNews and blogs from the web - SUPPORT CENTRES

The Design and Technology Association adds a new Dimension to regional support centres

pressrelease
| www.itbprinter.com
| 13/10/2008

...adds a new Dimension to regional support centres Published 13th October 2008...adds a new Dimension to regional support centres Dimension 3D Printing, a...for its regional training and support centres. The Design and Technology Association... http://www.itbprinter.com/pr/22877

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