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Banks use Twitter for customer services
...banks already using Twitter: Wells Fargo's Twitter answers questions about products and dealing with customer service issues. Chasebank has promoted products on Twitter. Bank of America uses Twitter in its customer support. 1st... http://www.computerweekly.com/Articles/2009/04/02/235506/banks-use-twitter-for-customer-services.htm
How to get customer satisfaction with an outsourced IT helpdesk
...that is unlikely to be the case with an IT helpdesk. Take a two-pronged approach: review and resolve the specific service issues that people have with the outsourced helpdesk use this process to explore, highlight and then execute what the company... http://www.computerweekly.com/Articles/2007/12/17/228637/how-to-get-customer-satisfaction-with-an-outsourced-it.htm
White paper: Disaster Recovery with EMC Replication Solutions and VMware Siite Recovery Manager
...a plan to rapidly recover from a disaster, the associated downtime could result in productivity loss, customer service issues or irreparable damage to the business’ reputation or financial assets. ESG research found that 63% of organizations... http://www.computerweekly.com/Articles/2009/11/19/239131/White-paper-Disaster-Recovery-with-EMC-Replication-Solutions-and-VMware-Siite-Recovery.htm
Downturn busting VOIP to herald end of traditional telephony
...garner the confidence of business and uptake will jump." For Grant Thornton, other concerns include quality of service issues, reliability, scalability and the development of sensible industry regulation. QHS5-20090106.1 http://www.computerweekly.com/Articles/2008/04/23/230405/downturn-busting-voip-to-herald-end-of-traditional-telephony.htm
Case study: VoIP revolutionises Bury Metropolitan Council communications
...project.” Many more problems arose during the rest of the implementation and after in the form of quality of service issues. These were caused by poor initial configuration of parts of the Avaya phone system, a bad batch of Avaya phones... http://www.computerweekly.com/Articles/2006/06/02/216234/case-study-voip-revolutionises-bury-metropolitan-council.htm
FMC: new opportunities but security headaches
...Heyward, director of corporate marketing for Reef Point. "The dilemma is that each type of access network has QoS service issues," he says. "Legacy security solutions don't lend themselves to work with all those networks. A universal appliance... http://www.computerweekly.com/Articles/2007/03/30/222777/fmc-new-opportunities-but-security-headaches.htm
Strategy clinic: How do I set IT strategy post-outsourcing?
...appropriate IT service level and security agreements. It will be critical to define the criteria for escalation when the service issues are not being resolved by the suppliers. You will also need to find the right balance between security and information... http://www.computerweekly.com/Articles/2005/09/26/211923/strategy-clinic-how-do-i-set-it-strategy-post-outsourcing.htm
Your road to outsourcing success
...negotiations, to minimise the risk of committing to something unrealistic Get proper legal advice Raise potential service issues early, before they become critical DON'T: Outsource a mess or problem area Skimp on the resources required... http://www.computerweekly.com/Articles/2000/08/03/175490/your-road-to-outsourcing-success.htm
Mills & Boon protects its ample, throbbing assets
...IS manager at Mills & Boon, said, “Having the two services under one roof is ideal. Since implementation, the service issues associated with e-mail and the web have reduced to zero.” From the above quote it is clear that Smith has... http://www.computerweekly.com/blogs/it-downtime-blog/2008/01/mills-boon-protects-its-ample.html
The ten most noteworthy web and network incidents for 2008
...performance firm Pingdom has compiled its ten most noteworthy web incidents of 2008. They include website outages and service issues and large-scale network interruptions. They are: Mediterranean submarine cable cuts In January, a... http://www.computerweekly.com/Articles/2008/12/19/234007/the-ten-most-noteworthy-web-and-network-incidents-for.htm
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LinkedIn Launches a New Mobile Platform as it Grapples With Customer Service Issues
...Subscription Services » Reprints » Feature LinkedIn Launches a New Mobile Platform as It Grapples With Customer Service Issues Users with networks of all sizes report problems conducting searches, doing introductions and accepting invitations... http://www.cio.com/article/188200/LinkedIn_Launches_a_New_Mobile_Platform_as_It_Grapples_With_Customer_Service_Issues_
Helpstream Debuts HelpExchange for Customer Service Issues
Instron links quality and service issues via Agile PLM
Can Virtual Assistants Solve Real Customer Service Issues?
AboveNet Communications Continues to Address Denial of Service Issues by Upgrading to Latest
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Telcos Embracing Vertica Analytic Database to Grow Market Share and Out-Perform Competitors
...constraints and storage costs. "As competition heats up, CSPs must be able to react to network and customer service issues within minutes, not days. They must also ensure high network performance and quickly develop new products to... http://www.prnewswire.com/news-releases/telcos-embracing-vertica-analytic-database-to-grow-market-share-and-out-perform-competitors-78678197.html
Service Issues - T-Mobile Forums
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BoxTone and BlackBerry Enterprise Server 5.0
Customer Service Issues White Papers, Customer Service Issues Software, Customer Service Issues
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