...are business service level agreements, which focus on automating SLAs by implementing a powerful diagnostic and qualityimprovement tool that allows companies to reduce IT operational costs and improve service levels in real time. Sean Larner...
http://www.computerweekly.com/Articles/2004/05/13/202411/your-shout.htm
...that you can afford to buy steaks." - Pierre August Renoir ADVERTISEMENT Forthcoming Event Information QualityImprovement Dates: 12th April 2010 - 14th April 2010 Location: tbc, London, United Kingdom Organiser: IRM UK...
http://www.it-director.com/business/event.php?eve=337