Results for the tag, online customer.

Find the latest news and information on online customer from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - ONLINE CUSTOMER

...benefits from your existing CRM implementation 1. Use social networking sites such as facebook and Twitter to develop online customer communities 2. Start using the CRM analytic tools you have to determine customer trends 3. Review the segmentation... http://www.computerweekly.com/Articles/2009/05/26/236171/five-ways-to-save-on-crm.htm

...bookings are made in the evening, BT Tradespace says that Book It Now will provide businesses with a round the clock online customer service tool. Users will be able to log-on at any time and check for available times, book appointments and pay... http://www.computerweekly.com/Articles/2009/05/18/236084/smes-capture-business-opportunities-from-social-networking.htm

Risk Management Barclays bolsters online customer security screening Barclays Bank has improved its security screening process for online customers with a new system from RSA... http://www.computerweekly.com/Articles/2006/03/29/215095/barclays-bolsters-online-customer-security-screening.htm

...that have been identified by the researchers have never been used to commit fraud. Barclays said in July that no online customer using its two-factor authentication security device has been hit by fraud. QHS5-20090106.1 http://www.computerweekly.com/Articles/2009/02/27/235062/security-weakness-found-in-online-banking-card-readers.htm

Online customer service saves Scottish Water £18m in first year

Software Online customer service saves Scottish Water £18m in first year Utility company Scottish Water said it has saved more than £18m since rolling... http://www.computerweekly.com/Articles/2004/03/23/201310/online-customer-service-saves-scottish-water-18m-in-first.htm

...commerce platform to support Web 2.0 Toys 'R' Us has deployed a new e-commerce platform to improve the online customer experience. The firm has implemented the Hybris Commerce Suite which will support new Web 2.0 functionality... http://www.computerweekly.com/Articles/2009/01/14/234223/toys-r-us-deploys-new-e-commerce-platform-to-support-web.htm

Online customer service enables utilities to improve billing systems and cut costs

Software Online customer service enables utilities to improve billing systems and cut costs...Scottish Water had saved £18m in 12 months after rolling out a £7m online customer service system from Oracle in conjunction with 200 Panasonic laptops... http://www.computerweekly.com/Articles/2004/04/08/201710/online-customer-service-enables-utilities-to-improve-billing-systems-and-cut.htm

...the cryptographic smart card reader, called PINsentry, to customers last July. Gemalto said not one PINsentry online customer had suffered fraud since then. "User feedback has proven extremely positive and Barclays observed that customer... http://www.computerweekly.com/Articles/2008/07/10/231434/barclays-extends-online-services-following-security-reader.htm

...efficacy with which the pathway currently operates. As an example, the need for human intervention in re-keying online customer order information into a separate billing system, or in re-keying information from purchase order register into... http://www.computerweekly.com/DowntimePDF/pdf/10_step_strategy_for_sme_success.pdf

...with a basic website. Often these websites will have no hosting partner to ensure the site is up 24 hours a day, no online customer relationship management (CRM) in place, a lack of disaster recovery support, no e-mail facility, and offer... http://www.computerweekly.com/Articles/2008/09/09/232255/why-the-ultimate-customer-experience-need-not-cost-the-earth.htm

All Other Computer Weekly Results

...Recognized for Leadership and Innovation in Overall Online Customer Experience AT&T* today announced that Compass...firm, has recognized AT&T as one of the leaders in online customer experience for small and midsize business customers... http://www.zibb.com/article/5285701/AT+T+Small+Business+Resource+Recognized+for+Leadership+and+Innovation+in+Overall+Online+Customer+Experience