Results for the tag, offshoring decision.

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All ResultsResults from Computer Weekly - OFFSHORING DECISION

Financial services firms fail with offshore call centres, says study

News
| www.computerweekly.com
| 02/07/2007

...ask themselves some simple questions ahead of an offshoring decision: ‘What are the drivers of efficient call centres...cases, service quality is being compromised by an offshoring decision that fails to deliver the level of savings anticipated... http://www.computerweekly.com/Articles/2007/07/02/225271/Financial-services-firms-fail-with-offshore-call-centres-says.htm

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Finextra: Offshore call centres failing to deliver - report

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...period, compared with maintaining an onshore centre and running improvement programmes. "Rushing into an offshoring decision on the basis of short term costs can deliver a double whammy of customer dissatisfaction and higher unit costs... http://www.finextra.com/fullstory.asp?id=17108

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BCG Information Technology Publications

...be able to answer three questions before launching its effort: What will be the strategic impact of our BPO/offshoring decision? Which operating model best meets our needs? And is our organization ready to adopt the new model? September... http://www.bcg.com/impact_expertise/publications/publication_list.jsp?practice=16&pubtype=pubs

Security an ‘afterthought’ as UK organisations move operations offshore

Global Sourcing Strategy | Offshore IT outsourcing | Global IT Sourcing Solutions | Strategic

Offshoring Tax Returns Preparation to India

Offshore call centres fail to deliver

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