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Lotteries pose business continuity risk
...There goes you low cost software development. Bookmark and Share Tags: Lottery Euro Millions Outsourcing Offshore Call Centre Posted on November 17, 2009 11:48 AM Permalink | View blog reactions TrackBack TrackBack URL... http://www.computerweekly.com/blogs/it-downtime-blog/2009/11/lotteries-pose-business-contin.html
Financial services firms fail with offshore call centres, says study
...Financial services firms fail with offshore call centres, says study by Antony...reducing the price advantages of offshore call centres, according to the study...onshore call centres. For offshore call centres, the figure rises to... http://www.computerweekly.com/Articles/2007/07/02/225271/financial-services-firms-fail-with-offshore-call-centres-says.htm
Offshore your way out of the credit crunch
...take the leap. Whether through fear for their own positions or through confusion about the negative perception of offshore call centres, many firms have tended to stay away from offshoring on principle. This, however, is set to change. As... http://www.computerweekly.com/Articles/2008/01/18/228993/offshore-your-way-out-of-the-credit-crunch.htm
Source of transformation
...moves us on from the business process outsourcing model - which covered everything from third-party administration to offshore call centres - into integrated and rationalised vertical market-focused sourcing structures and strategies. As a... http://www.computerweekly.com/Articles/2006/03/07/214565/source-of-transformation.htm
Get smart to counter hacker attacks
...20% of the dangers facing system owners. The rest come from insiders with proper authentication and passwords. Offshore call centres in India received bad publicity last year when it was discovered that personal data was being sold by workers... http://www.computerweekly.com/Articles/2007/04/20/223223/Get-smart-to-counter-hacker-attacks.htm
UBS to increase capacity through second Hyderabad centre
...India headcount >> Skills gap grips India's budding storage market >> Financial services firms fail with offshore call centres says study >> Comment on this article: computer.weekly@rbi.co.uk Dilbert Sudoku Puzzler... http://www.computerweekly.com/Articles/2007/07/06/225384/ubs-to-increase-capacity-through-second-hyderabad-centre.htm
Brits prefer onshore call centres
...centres by Karl Flinders Tuesday 15 May 2007 10:56 Research from analyst firm Mintel has cast a shadow over offshore call centres as it revealed a massive 82% of UK consumers do not want to talk to overseas call centres about their finances... http://www.computerweekly.com/Articles/2007/05/15/223889/brits-prefer-onshore-call-centres.htm
Shortages could affect Indian offshoring take up
...is due to the growing demand for offshore business process outsourcing (BPO) resources. The shortage has caught offshore call centre service providers by surprise, particularly in India, said Gartner. The Indian government estimates that... http://www.computerweekly.com/Articles/2005/09/13/211763/shortages-could-affect-indian-offshoring-take-up.htm
Read all about IT!
...27, 2008 10:24 AM | Permalink | Comments (5) | TrackBacks (0) Is India still regarded as a safe place for offshore call centres and software development? Following the attacks in Mumbai today, which targetted UK and US citizens, the... http://www.computerweekly.com/blogs/read-all-about-it/events/
What do you want from Santa for 2009 ?
...fixed when sterling was riding high. Add another set of cable failures to remind us of the fragility of relying on offshore call-centres, plus growing perception of the problems of information security along supply chains, and we can expect... http://www.computerweekly.com/blogs/when-it-meets-politics/2008/12/what-do-you-want-from-santa-fo.html
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Offshore call centres here to stay
You are not logged in Log in Register Home > News > Offshore call centres here to stay Printer friendly Email Offshore call centres here to stay Published:07-August-2009 By Kevin White Analysts... http://www.cbronline.com/news/offshore_call_centres_here_to_stay_070809
Offshore Call Centers: Time to Bring em Home? — Datamation.com
Another growth curve
BT tops terrible customer service poll
Top 10 Things Businesses Need to Know About Offshore Call Centers
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Best Practices for Translating Customer Satisfaction into Revenue
...Channel: CxO Extra Don't blame exotic accents for offshore call centre strife He said the training, which worked...onshore call centre. Channel: BPO Tags: offshore call centre, offshore, offshore outsourcing Quocirca... http://whitepapers.silicon.com/0,39024759,60801617p,00.htm?s_cid=562
Offshore Call Center Provider Adds Robust Voice Offerings Thanks to Cisco Systems Partner Nexus IS
Freelance Database Administrator SQL Server | Birmingham, West Midlands, UK | £22.22 per hour
Why outsource to a Costa Rican call center?
offshore medical Billing | BPO | data entry Companies - allzone management solution.
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