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IT departments failing to meet service level agreements, study finds
...Services and Outsourcing IT departments failing to meet service level agreements, study finds Forrester Research...and China found that on average IT departments fail to meet service level agreements with the business 26% of the time... http://www.computerweekly.com/Articles/2008/06/23/231158/it-departments-failing-to-meet-service-level-agreements-study.htm
IT directors move from SLAs to flexible contracts to boost efficiency
...conference in London last week. By not setting strict targets, outsourcing suppliers can add value rather than just meet service levels. Steven Hand, group IT director at Lloyds Register, said he completely rewrote a contract the company... http://www.computerweekly.com/Articles/2008/04/17/230335/it-directors-move-from-slas-to-flexible-contracts-to-boost.htm
Scottish councils adopt joint performance management system to meet service levels
...councils adopt joint performance management system to meet service levels by blank blank Tuesday 22 November 2005...management system within six months, helping them to meet service standards set nationally. The system has allowed... http://www.computerweekly.com/Articles/2005/11/22/213069/Scottish-councils-adopt-joint-performance-management-system-to-meet-service.htm
How to limit the risk of terminating outsourcing contracts
...contract may include: Increased scrutiny of any service levels set out within the contract - while a failure to meet service levels on one occasion is unlikely to entitle a party to terminate, consistent failings may, either on their own or... http://www.computerweekly.com/Articles/2008/12/02/233671/how-to-limit-the-risk-of-terminating-outsourcing-contracts.htm
VMworld: datacentres to offer capacity on demand
...tap into extra capacity from an external datacentre provider when required for disaster recovery, peak loads or to meet service level agreements. Paul Maritz, VMware chief executive officer and president, said that initiative will help businesses... http://www.computerweekly.com/Articles/2008/09/17/232340/vmworld-datacentres-to-offer-capacity-on-demand.htm
Southwark cuts incoming calls with One Touch Gov contact system
...the need for multiple contacts, which is frustrating for residents, but it also frees up valuable resources to help meet service demands elsewhere." Contact centre: Nortel automates Nestlé contact centre >> UK one of the most expensive... http://www.computerweekly.com/Articles/2008/07/15/231483/southwark-cuts-incoming-calls-with-one-touch-gov-contact.htm
English Heritage: Gateway to cost-effective IT
...needed for delivery are based in London and it would be difficult to maintain a pool of people with the experience to meet service level agreements. You could probably do it on a good day." McElwee says the beauty of using an outsourcing supplier... http://www.computerweekly.com/Articles/2006/07/20/216952/english-heritage-gateway-to-cost-effective-it.htm
Novell targets datacentre
...policy-based orchestration to schedule jobs, reserve resources in advance, dynamically re-prioritise resources to meet service demands and learn to provision resources proactively. “Companies today are looking to virtual machines as one way... http://www.computerweekly.com/Articles/2006/12/04/220511/novell-targets-datacentre.htm
Symantec launches Veritas Cluster Server 5.0
...server and application management solution for datacentre automation (DCA), which endeavours to help IT organisations meet service level expectations and control operating costs. Cluster Server for VMware is complementary to Symantec's clustering... http://www.computerweekly.com/Articles/2007/01/22/221330/symantec-launches-veritas-cluster-server-5.0.htm
Solana shines on SMBs
...This means that SMBs are losing huge sums of money each year through poor network availability and the failure to meet service level agreements. In Solana's opinion, the tools required to diagnose network problems and combat downtime have... http://www.computerweekly.com/Articles/2006/04/25/215603/solana-shines-on-smbs.htm
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Using Integrated Data Management To Meet Service Level Objectives
...Information Management Using Integrated Data Management To Meet Service Level Objectives Redbooks logo An IBM Redbooks...the most from their data assets and to ensure they can meet service level objectives (SLOs). We discuss... http://www.redbooks.ibm.com/abstracts/sg247769.html
HP Enhances Performance Testing Solutions to Help Customers Decrease Costs, Meet Service Levels
The complete picture: Supply chain solutions balance inventory management with transportation costs
An Exclusive Interview with Oracle, Cloud Expo 2010 Diamond Sponsor
How Service Catalog and CMDB Integration Supports Going Lean - CA
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IBM Redbooks | Using Integrated Data Management To Meet Service Level Objectives
...Information Management Using Integrated Data Management To Meet Service Level Objectives Redbooks logo An IBM Redbooks...the most from their data assets and to ensure they can meet service level objectives (SLOs). We discuss how... http://www.redbooks.ibm.com/abstracts/sg247769.html
Keeping your data in order with disk back-up
Webcast: Tiered Storage Fuels Storage Optimization by Sun Microsystems, Inc.
Storage management solutions Buyer’s guide: purchasing criteria Manage your storage to meet service
Infosecurity Europe - Press Releases
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