Results for the tag, it customer.

Find the latest news and information on it customer from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - IT CUSTOMER

IT Services and Outsourcing How to be a good IT customer Can the relationship between IT development teams...expertise. Here are five top tips to be a better IT customer: • Understand that change is constant. • Be open... http://www.computerweekly.com/Articles/2008/11/12/233330/how-to-be-a-good-it-customer.htm

...s parent company ("Centrica"). Centrica is claiming nearly £200m in relation to the alleged failure of an IT customer billing system which was to be created and installed by Accenture. One of the important points to note about this... http://www.computerweekly.com/Articles/2009/11/19/239366/Impact-of-the-CentricaAccenture-dispute.htm

...question which some staff ponder when they're trying to make their computer screen do their bidding. Colm O'Shea, IT customer services manager, cites the example of a bank teller processing a customer request. Irish Life & Permanent has banks... http://www.computerweekly.com/Articles/2008/11/27/233607/how-to-change-the-business-via-the-it-service-desk.htm

The advent of Next Generation Networks (NGNs) brings with it a wealth of new application and service possibilities. But the transition to IP services and conver... http://www.computerweekly.com/Articles/2008/06/17/231069/next-generation-networks-plot-your-journey-to-telecoms-2.0-operational.htm

...the package. They would have cancelled the deal if they had won the next local elections. The package will cover IT, customer services, human resources, payroll, local taxation and benefits, procurement and property services. The council... http://www.computerweekly.com/Articles/2007/07/27/225808/southampton-council-awards-ten-year-contract-to-capita.htm

...after adding a single sign-on identity and access management appliance to the company network. Peter Ratcliffe, IT customer services manager at TDG, found the most common reason for staff to contact the helpdesk was to request password resets... http://www.computerweekly.com/Articles/2008/04/21/230366/single-sign-on-saves-firm-8000-a-month.htm

...needs. In IT, make sure your decision makers are customer facing, and that they can make decisions. Complement IT customer systems with human beings, and make sure your web-site is customer not company focused. As a CEO said to me recently... http://www.computerweekly.com/blogs/naked-leaders-it-leadership-blog/2007/06/the-three-things-to-know-about-2.html

...from keeping these lines clean and leveraging each other's areas of expertise. Five top tips for being a better IT customer: Understand that change is constant Be open minded and forward thinking, and actively engage and collaborate... http://www.computerweekly.com/Articles/2008/07/07/231382/improving-the-relationship-between-development-teams-and-their.htm

...come with working for a supplier, or quasi-supplier, of IT-related services. They know the company lacks expert IT customer skills, such as investment strategy and IT exploitation. Many IT departments aspire to offer these skills, but are... http://www.computerweekly.com/Articles/2007/06/29/225223/Strategy-Clinic-can-an-MBA-help-you-get-a-management.htm

...ITIL best practice framework pragmatically, and which is supported by a proven system. It is pivotal to improving the IT customer service delivery desired by the council," said Nick Harding, head of IT Services at Rushmoor Borough Council. ... http://www.computerweekly.com/Articles/2007/08/01/225922/rushmoor-borough-council-adopts-itil-best-practice.htm

All Other Computer Weekly Results

...S. Zambia Zimbabwe State / Province Select Country First City / Town Select State First QoS-IT Customer’s self serve portal for Microsoft CRM service ASK Software Solutions has released QoS-IT web portal for... http://www.prlog.org/10285818-qosit-customers-self-serve-portal-for-microsoft-crm-service.html