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Find the latest news and information on intelligent customer from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - INTELLIGENT CUSTOMER

16 key points in Gateway Reviews on NHS IT scheme
...consistently proven unsuccessful in even small projects. The programme will stand or fall on its ability to act as an intelligent customer." That was in June 2002. 11) that the perception in June 2002, according to the first NPfIT Gateway Review... http://www.computerweekly.com/blogs/tony_collins/2009/06/16-key-points-in-gateway-revie.html
Who will stay the course in the ID card bidding race?
...story, government was then better able to be an intelligent customer thanks to the efforts of the undervalued CCTA...t think there is any substitute for being an intelligent customer. If you don't know what you want, don't know... http://www.computerweekly.com/blogs/when-IT-meets-politics/2008/01/who-will-stay-the-course-in-th.html
Act now to build next-generation IT department
...how contracts work and how supplier management works. We need to retain some technical expertise so we can be an intelligent customer." Taking away the responsibility for IT roles such as support and maintenance will allow remaining IT staff... http://www.computerweekly.com/Articles/2008/09/18/232360/act-now-to-build-next-generation-it-department.htm
Outsourcing: Westminster Council IT infrastructure free by 2015
...how contracts work and how supplier management works. We need to retain some technical expertise so we can be an intelligent customer. Staff will need to be extremely well-informed." The aim of the Westminister project is to increase efficiency... http://www.computerweekly.com/Articles/2008/07/21/231565/outsourcing-westminster-council-it-infrastructure-free-by.htm
Infrastructure-free is the future for public sector
...over as chief information officer at Westminster a month ago. Staff will assume the role of a well-informed, "intelligent customer". They will need to keep up to date on the latest industry developments and develop a broader set of skills... http://www.computerweekly.com/Articles/2008/07/24/231623/infrastructure-free-is-the-future-for-public-sector.htm
Nineteen IT projects at DWP over-budget or late
...the private sector, and is aiming to become an "intelligent customer" as most of its IT services are outsourced. Its...EDS and BT. "It is crucial that we become an intelligent customer" said Harvey. "We know we have got more to do... http://www.computerweekly.com/Articles/2008/11/19/233471/nineteen-it-projects-at-dwp-over-budget-or-late.htm
Strategy clinic: How do I set IT strategy post-outsourcing?
...generation of IT strategies is all about being an "intelligent customer" of IT, whether or not the company has its own...explore how, with a strategy founded on being an intelligent customer of IT, you will measure your organisation's... http://www.computerweekly.com/Articles/2005/09/26/211923/strategy-clinic-how-do-i-set-it-strategy-post-outsourcing.htm
Siebel expands Adaptive strategy with tools for custom CRM apps
...and SAP enterprise software systems. Business Analytics 7.8 also provides predictive analytics to support intelligent customer interactions in real time. GVL6-20090302.1 http://www.computerweekly.com/Articles/2005/10/25/212547/siebel-expands-adaptive-strategy-with-tools-for-custom-crm.htm
Beat a path through the IT skills jungle
...manage its outsourcing deals better. "It will help us regain the ability to be an intelligent customer, or at least an increasingly intelligent customer dealing in an increasingly multi- supplier environment and the complexity that goes... http://www.computerweekly.com/Articles/2007/03/15/222433/beat-a-path-through-the-it-skills-jungle.htm
Mismanagement to blame for Department for Work and Pensions outsourcing failures, says PAC
... “Having outsourced most of its IT capability to EDS, the Department did not maintain the capability to be an intelligent customer,” the committee said in its report. “It needs to strengthen its independent in-house IT capacity to challenge... http://www.computerweekly.com/Articles/2007/07/05/225355/mismanagement-to-blame-for-department-for-work-and-pensions-outsourcing-failures-says.htm
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All ResultsNews and blogs from the web - INTELLIGENT CUSTOMER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service
...Bitpipe: Search Help Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service sponsored by Avaya...standards architectures. Intelligent Customer Routing facilitates new intelligent... http://www.bitpipe.com/detail/RES/1212170090_80.html?asrc=RSS_BP_KABPEAI
Oceans Blue | Intelligent Customer Targeting
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Nuance Powers New Intelligent Customer Front Door Solution from Genesys (Business Wire)
New Avaya Intelligent Customer Service Solutions Enhance Cost-Savings and Customer Experiences
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New Genesys Solution Transforms Customer Service via an Intelligent Customer Front Door
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All ResultsOther content from the web - INTELLIGENT CUSTOMER

New Avaya Intelligent Customer Service Solutions Enhance Cost-Savings and Customer Experiences
...Blogging Services Blog About This News Release Blog with WordPress Bookmark with Twitter New Avaya Intelligent Customer Service Solutions Enhance Cost-Savings and Customer Experiences - End-to-End SIP For the Contact Center... http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/01-21-2008/0004739616&EDATE=
Oceans Blue | Intelligent Customer Targeting
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OSM105v6
eglue Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine based on
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice
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