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Desktop Software TV Licensing improves customer web experience TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing... http://www.computerweekly.com/Articles/2008/05/12/230642/tv-licensing-improves-customer-web-experience.htm
Network Infrastructure Cairn Housing association improves customer service with new network infrastructure Cairn Housing Association has implemented a network infrastructure to help it connect... http://www.computerweekly.com/Articles/2008/01/30/229154/cairn-housing-association-improves-customer-service-with-new-network.htm
...house middleware called Banksphere. As well as rationalising IT, this creates cross-selling opportunities and improves customer satisfaction and operational performance. The platform uses a single database so all of a customer's relationships... http://www.computerweekly.com/Articles/2009/05/28/236208/banco-santander-it-is-critical-to-rebrand.htm
Enterprise Software Heating firm improves customer service with SAP Heatmiser UK, a leading manufacturer of heating control products, has selected SAP Business One software... http://www.computerweekly.com/Articles/2007/06/07/224605/heating-firm-improves-customer-service-with-sap.htm
Software Chorley Council improves customer service with online planning Chorley council has improved customer service with a new system that allows residents to view and... http://www.computerweekly.com/Articles/2007/09/06/226604/chorley-council-improves-customer-service-with-online.htm
Archive Dublin airport improves customer service with speech recognition Dublin Airport is enhancing customer service with a speech-based flight information service... http://www.computerweekly.com/Articles/2007/10/08/227326/dublin-airport-improves-customer-service-with-speech.htm
SMEs EDF Energy improves customer servicer with SAP CRM EDF Energy's household and small business customers requiring new connections or service alterations... http://www.computerweekly.com/Articles/2008/06/30/231288/edf-energy-improves-customer-servicer-with-sap-crm.htm
...Queuebuster product, which is designed for contact centres of 100 agents or more. It reduces call abandonment rates and improves customer satisfaction by giving customers the option to receive a return call, rather than wait on the line, BT said... http://www.computerweekly.com/Articles/2005/09/13/211735/bt-set-to-cut-queues-at-prudential.htm
...times, and allows staff to look up stock levels at all 150 stores across the UK. This makes their jobs easier and improves customer service, Mr Evans said. The security aspects of collaboration >> Moss Bros >> Comment on this article... http://www.computerweekly.com/Articles/2007/07/04/225346/moss-bros-to-save-through-communications-and-transactions.htm
...The lead management tool means dealers have more opportunities to turn enquiries into sales, Hill said. It also improves customer service, which has not always been of a high standard in the industry, he admitted. "It is a sadness of the... http://www.computerweekly.com/Articles/2002/09/05/189396/how-renault-mastered-the-art-of-online-car-sales.htm

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