...business intelligence Many organisations plan to implementservice oriented architectures for BI purposes this year... extract meaningful intelligence software implementservice examine trends industry analysts bi tools...
http://www.computerweekly.com/Articles/2007/02/26/221984/bi-toolbox.htm
...According to ITIL and ITSM World, ITIL: Consists of 6 sets: Service Support; Service Delivery; Planning to ImplementService Management; ICT Infrastructure Management; Applications Management; The Business Perspective. Within these a...
http://www.computerweekly.com/DowntimePDF/pdf/business_IT_alignment.pdf
...the performance of IT systems (Computer Weekly, 4 May) The fact that more than 40% of UK companies do not implementservice level agreements for their IT systems may not be such bad news, considering the lack of value existing SLAs provide...
http://www.computerweekly.com/Articles/2004/05/13/202411/your-shout.htm