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All ResultsResults from Computer Weekly - ERODING CUSTOMER

Growth in social computing in CRM in 2009, says Gartner

News
| www.computerweekly.com
| 23/02/2009

... But more than 50% of those companies will "fail to manage that community as an agent of change, ultimately eroding customer value". Gartner'sreport, "The Business Impact of Social Computing on CRM", highlights how social applications... http://www.computerweekly.com/Articles/2009/02/23/234973/growth-in-social-computing-in-crm-in-2009-says-gartner.htm

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Apriso: Enterprise approach to quality management cuts manufacturers' cost of quality

News
| www.mbtmag.com
| 27/10/2009

...real-time containment capabilities, should a quality issue arise, minimizing disruptions and the potential for eroding customer satisfaction," said John Fishell, director of product management at Apriso. Also read from MBT: Apriso and... http://www.mbtmag.com/article/366560-Apriso_Enterprise_approach_to_quality_management_cuts_manufacturers_cost_of_quality.php?rssid=20218

My take on Windows 7... For what it's worth.

Blog
| blog.cartweaver.com
| 26/06/2009

Text Analytics: Your Customers are Talking About You

News
| www.cio.com
| 16/04/2008

Social media key to future business success

News
| www.computing.co.uk
| 10/10/2008

St. Louis Post-Dispatch David Nicklaus column: Charter completes its long slide from 'wired world' to bankruptcy court

News
| www.tmcnet.com
| 29/03/2009

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W HI T E P AP E R B u si ne ss Va lu e P ri ci n g: Us in g IT In ...

Whitepaper
| www-03.ibm.com

...flexible. As a customer-facing solution, the previous billing system was viewed as a negative attribute that was eroding customer satisfaction. Hydro Ottawa was becoming increasingly risk averse because the previous implementation was not achieving... http://www-03.ibm.com/services/ca/en/cfo/documents/wp_fnal_cg28n.pdf

Help plug the data leaks - sign the e-petition - IT Director - Breaking Business and Technology

IBM reviews the information security landscape

Compaq is the only manufacturer in the study to exhibit positive growth in customer satisfaction...

eNewsletter - December 2005

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