...scope of an error? For instance, do you count defects throughout the life cycle or just start counting once you entersoftware integration and test? Do you mix development errors and operations errors within the same count? Third and finally...
http://www.compaid.com/caiinternet/ezine/Reifer-Benchmarks.pdf
...you no differentiation, no leg up on the competition, and creates the money-pit of technology expenditures. EnterSoftware-as-a-Service (SaaS): here we will look specifically at the business benefits to mid-market companies...
http://www.findwhitepapers.com/whitepaper1492/