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British Airways cites IT investment as key factor in 20% profit increase

Case-Study
| www.computerweekly.com
| 30/05/2006

...said we would make dealing with BA so easy you would want to do it yourself online. We called the project Customer-Enabled BA internally, because it was about enabling our customers. It was not technology for technology’s sake.” The... http://www.computerweekly.com/Articles/2006/05/30/216183/British-Airways-cites-IT-investment-as-key-factor-in-20-profit.htm

British Airways

News
| www.computerweekly.com
| 16/05/2005

...investment in Java technology. The UK's leading airline completed a £30m business transformation programme, Customer Enabled BA, in March. The programme was based around online self-service and relied heavily on Java technologies. It will... http://www.computerweekly.com/Articles/2005/05/17/209972/British-Airways39-trust-in-Java-set-to-pay-dividends-as-savings-take.htm

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British Airways: A Case Study in Lean IT

News
| www.cioupdate.com

...Organization. He helped CIO Paul Cody and BA management apply Lean Manufacturing principles to a program they called Customer Enabled BA . In addition to using Lean to identify and eliminate wasted steps in servicing customers, Paul and John drove the introduction... http://www.cioupdate.com/insights/article.php/3767846

British Airways' social networks stategy takes off

News
| www.vnunet.com
| 11/03/2009

From online to onboard

News
| www.computing.co.uk
| 27/09/2007

Will you be an awards winner?

News
| www.computing.co.uk
| 04/05/2006

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Paul Coby

In-Depth
| www.silicon.com
| 11/06/2008

...in the airline's history but IT has played a crucial role in turning this around particularly through the customer-enabled BA transformation programme (Ceba). Coby's oft-used motto is "there are no IT projects, only business projects... http://www.silicon.com/research/specialreports/cio50-2008/0,3800014745,39228192,00.htm

BA ups IT investment to £85m - IT Director - Breaking Business and Technology News at silicon.com

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British Airways employs IML's AGM Service...

British Airways | Information Age

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