...defining moment that comes early in her tenure. In a statement, she said: By combining Xerox's strengths in documenttechnology with ACS's expertise in managing and automating work processes, we're creating a new class of solution provider...
http://news.cnet.com/8301-1001_3-10362542-92.html
...much talked about example – because the technology was implemented in a vacuum. Changing your organization’s documenttechnology is complicated by business systems that may have been in place for decades and are largely impervious to change...
http://www.pbdmt.com/McGrew01-16-03.pdf