...of this work in June 2007 in order to be able to inform the direction of the National Information Assurance Strategy deliveryplan. How well is government doing? The review identified that, although measures are difficult to come by, most...
http://www.computerweekly.com/blogs/stuart_king/Coleman%20Report.pdf
...Reporting) Transaction response monitoring Service Level Management Task Operations: Establish a standard Service Deliveryplan Coordinate Service Plans with LOB’s Create Service Delivery Reporting Monitor performance trending Reporting on Service...
http://www.alinean.com/PDFs/Tivoli_WhitePaper.pdf