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Find the latest news and information on customer support from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CUSTOMER SUPPORT

Managing a service business in a down economy
...ServiceOptimization Suite, read about Konica Minolta’s journey to achieving service excellence. Brent Mayo, Customer Support Manager at Konica Minolta talks in detail about the drivers behind Konica Minolta’s decision to select a solution... http://www.computerweekly.com/Articles/2009/09/28/237839/managing-a-service-business-in-a-down-economy.htm
Come on twitter sort it out, for all our sakes, and yours!
...me. And you won't tell me why. I'd ring your press office, but you don't have one. This is appalling customer support, particularly as there is no valid reason for Rebecca's account failing, and one which twitter should act quickly... http://www.computerweekly.com/blogs/editors-blog/2009/07/twitters-customer-service-is-l.html
Symantec struggles with Veritas customer support
...Desktop Software Symantec struggles with Veritas customer support Symantec has admitted Veritas customers are being...other things, that there had been problems with customer support for the Enterprise Vault data archiving product... http://www.computerweekly.com/Articles/2006/05/09/215853/symantec-struggles-with-veritas-customer-support.htm
True Colours #2: Domino customer service takes a tumble
...your credibility as a journalist. If you asked as a user, you are baiting them with a question they have answered. Customer support reps from any company are not going to speculate about technical or policy choices and are probably not qualified... http://www.computerweekly.com/blogs/IT-FUD-blog/2008/02/true-colours-2-domino-customer-1.html
Siebel adds customer support to hosted offering
...Enterprise Software Siebel adds customer support to hosted offering Siebel...its hosted offering to include customer support. The company said its online...OnDemand - UpShot Edition now has a customer-support module which can deliver functions... http://www.computerweekly.com/Articles/2003/11/27/198940/siebel-adds-customer-support-to-hosted-offering.htm
Twitter: Should businesses stay away until support improves?
...robust. Scaling up does not just mean making sure your architecture runs smoothly, it is also about scaling your customer support. Twitter seems to have dealt with this problem by just not having any support." If the problems continue, it... http://www.computerweekly.com/Articles/2009/08/05/237183/twitter-should-businesses-stay-away-until-support-improves.htm
PeopleSoft nurtures customer support
Register | Login PeopleSoft nurtures customer support Wednesday 23 June 2004 11:34 Speaking at the London stop of PeopleSoft's "Leadership Summit" tour, company president... http://www.computerweekly.com/Articles/2004/06/23/203322/PeopleSoft-nurtures-customer-support.htm
Broadband UK failing the public
...slowing down with age and have lost sight of what customers want - speed and reliability, backed up by efficient customer support should things go wrong." Broadband Winners Best overall customer satisfaction - O2 Most likely to be recommended... http://www.computerweekly.com/Articles/2009/03/27/235431/broadband-uk-failing-the-public.htm
Microsoft plans OneCare customer support
Staffing and Training Microsoft plans OneCare customer support Microsoft is planning to deliver Windows OneCare, a comprehensive and simple-to-use consumer subscription service that... http://www.computerweekly.com/Articles/2005/05/13/209933/microsoft-plans-onecare-customer-support.htm
Tesco prioritises IT for banking arm, as profits reach £3bn
...The TPF team, a mixture of Tesco managers and staff from the banking industry, is currently migrating systems and customer support over to Tesco's own platforms. Work is also being done on the development of a branch network in Tesco stores... http://www.computerweekly.com/Articles/2009/04/22/235732/tesco-prioritises-it-for-banking-arm-as-profits-reach.htm
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All ResultsNews and blogs from the web - CUSTOMER SUPPORT

NetSuite OneWorld Helps Boost ABS-CBN Global's Customer Support and Fulfillment Processes
...NetSuite OneWorld Helps Boost ABS-CBN Global's Customer Support and Fulfillment Processes Leading Global Filipino...accounting / ERP, inventory and order management, customer support and customer relationship management (CRM... http://www.prnewswire.com/news-releases/netsuite-oneworld-helps-boost-abs-cbn-globals-customer-support-and-fulfillment-processes-65510632.html
Customer Support - Software Downloads
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Big idea: BigMachines serves up new customer support portal
Oracle Recognized for Extending the Value of Customer Support and Services - Zibb.com
Capita to run additional customer support centre for DSG international plc
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SAS Customer Support
support.sas.com is the one-stop-shopping location for SAS software users who want to find the answer to a nagging SAS problem, sign up for a training course or users group event, buy a book, or learn more about newer releases of our software. http://support.sas.com/
Endeavors Technologies Customer Support
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Customer Support jobs at CWJobs.co.uk
NetSuite OneWorld Helps Boost ABS-CBN Global's Customer Support and Fulfillment Processes
Spenta Customer Support Web Site
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