Results for the tag, customer experience.

Find the latest news and information on customer experience from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CUSTOMER EXPERIENCE

Customer Experience Management – The next frontier for support centres

Whitepapers
| www.computerweekly.com
| 19/11/2009

Register | Login Customer Experience Management – The next frontier...technology in the context of Customer Experience Management (CEM), it needs...representatives—who deliver the customer experience. The technology must equip... http://www.computerweekly.com/Articles/2009/11/19/238074/Customer-Experience-Management-The-next-frontier-for-support.htm

Why the ultimate customer experience need not cost the earth

Opinion
| www.computerweekly.com
| 09/09/2008

SMEs Why the ultimate customer experience need not cost the earth How many times have you heard that the customer is king? Countless, no doubt. At the risk of continuing... http://www.computerweekly.com/Articles/2008/09/09/232255/why-the-ultimate-customer-experience-need-not-cost-the.htm

Media 140 event in London looks at how brands should use real-time social media

Blogs
| www.computerweekly.com
| 16/10/2009

...businesses build online brands and has a great line up of speakers and brands, including Paul Hoskins Head of Customer Experience EasyJet and Ted Hunt Digital Communications Manager from Innocent drinks. Our friends at Media140 have granted... http://www.computerweekly.com/blogs/editors-blog/2009/10/media-140-event-in-london-look.html

Banks have too many staff in branches, says report

News
| www.computerweekly.com
| 18/11/2009

...automation and self service because they fear the customer experience will be damaged. "The branch networks of...some banks remain cautious about the effect on customer experience in the quest for better productivity," said Paul... http://www.computerweekly.com/Articles/2009/11/18/239239/Banks-have-too-many-staff-in-branches-says-report.htm

Business Intelligence Software and Business Intelligence Tools | ComputerWeekly.com

Web
| www.computerweekly.com
| 14/07/2009

...akin... Full Article Customer Experience Management – The next frontier...technology in the context of Customer Experience Management (CEM), it needs...Nov 2009 | Whitepapers Customer Experience Management – The next frontier... http://www.computerweekly.com/software/business-intelligence-software/

Tories promise to review broadband tax

News
| www.computerweekly.com
| 06/11/2009

...These are the IT systems that provide the essential underpinning for access networks and, crucially, the customer experience. "In a world with multiple NGA investors, we need to find an efficient OSS solution," he said. Read more... http://www.computerweekly.com/Articles/2009/11/06/238458/Tories-promise-to-review-broadband-tax.htm

CRM solutions – Essential Guide

In-Depth
| www.computerweekly.com
| 04/08/2009

...systems Amdocs Amdocs sells what it terms Customer Experience Systems, with Customer Management being part of...customer relationship individual customer crm customer experience experience systems sales teams essential... http://www.computerweekly.com/Articles/2009/08/04/237173/CRM-solutions-Essential-Guide.htm

Fresh brew for mobile business at Starbucks

Blogs
| www.computerweekly.com
| 20/04/2009

...to develop our in-store offerings for our customers, and this new relationship with BT, provides an enhanced customer experience." In what probably wasn't intended as an ominous indication of BT's real estate strategy Chris Bruce... http://www.computerweekly.com/blogs/keep-it-moving-mobile-business-blog/2009/04/fresh-brew-for-mobile-business-at-starbucks.html

Point of Sale (POS) software software - Essential Guide

In-Depth
| www.computerweekly.com
| 23/07/2009

...Business software giant SAP offers its own POS Software suite which it says can help to reduce costs and enhance customer experience. Volanté Designed for the hospitality industry, Volanté’s POS management system is developed entirely... http://www.computerweekly.com/Articles/2009/07/23/237012/Point-of-Sale-POS-software-software-Essential-Guide.htm

#csnf - AXA Case Study

Blogs
| www.computerweekly.com
| 08/06/2009

...s the challenge Sonia Carter, head of online internal communications at AXA UK is talking about. Intensive Customer Experience (love the name, so much room for innuendo...) training courses created great motivation, which wasn... http://www.computerweekly.com/blogs/enterprise-social-software/2009/06/csnf---axa-case-study.html

All Other Computer Weekly Results

All ResultsNews and blogs from the web - CUSTOMER EXPERIENCE

Amdocs Shares Insights on Emerging Business Models and the Customer Experience at TM Forum's Management World Americas 2009

pressrelease
| www.prnewswire.com
| 08/12/2009

...Emerging Business Models and the Customer Experience at TM Forum's Management...the leading provider of customer experience systems, will share its...Applying Web 2.0 for effective customer experience management. Amdocs provides... http://www.prnewswire.com/news-releases/amdocs-shares-insights-on-emerging-business-models-and-the-customer-experience-at-tm-forums-management-world-americas-2009-78755007.html

Customer Experience Strategy Workshop Provides Roadmap to Customer Success