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All ResultsResults from Computer Weekly - CRM IMPLEMENTATIONS

White paper: Front-to-back-office integration: The final piece in the customer-centricity jigsaw
... Independent research suggests that the area of back-office connectivity is not adequately addressed by many CRM implementations. Where this is the case, customer data cannot be shared effectively and business processes are punctuated by... http://www.computerweekly.com/Articles/2009/11/19/239097/White-paper-Front-to-back-office-integration-The-final-piece-in-the-customer-centricity.htm
Adobe and Salesforce.com team up to offer cloud app development tools
...to build and deploy enterprise applications. These can be extensions and enhancements of existing Salesforce CRM implementations or new applications. "Bringing together Adobe Flash and Force.com will enable the creation of exciting new... http://www.computerweekly.com/Articles/2009/10/26/238294/adobe-and-salesforce.com-team-up-to-offer-cloud-app-development.htm
CRM investment continues despite dissatisfaction
...benefits and 4% said their CRM implementations had been a failure. Only...and a mere 4% said their CRM implementations had been successful. ...additions or changes to their CRM implementations to realise more benefits... http://www.computerweekly.com/Articles/2007/07/17/225589/CRM-investment-continues-despite-dissatisfaction.htm
Maximising the benefits from CRM
...s performance. However, research from Gartner suggests, somewhat alarmingly, that as many as 60% of all CRM implementations fail. The fact is that CRM will only deliver benefit if it has been implemented appropriately and matches the... http://www.computerweekly.com/Articles/2007/08/10/226121/maximising-the-benefits-from-crm.htm
Public sector: In at the cutting edge
...Andrea Simmons, principal consultant for public sector IT group Socitm Consulting, said there have been many good CRM implementations in the public sector, with many more to come. But she added, “It must be a business-led implementation... http://www.computerweekly.com/Articles/2006/06/13/216334/public-sector-in-at-the-cutting-edge.htm
Larger companies still failing to see payback from their CRM systems
...of European companies are not content with their CRM implementations. This widespread dissatisfaction is partly...seriously lagging." The majority of initial CRM implementations are "tactical fixes", focusing on areas such... http://www.computerweekly.com/Articles/2003/03/06/192904/Larger-companies-still-failing-to-see-payback-from-their-CRM.htm
Suppliers offer back-to-basics CRM service
...Ondemand CRM, but Davidson said that expanding CRM implementations within a business required expensive integration...architecture, which offers a way to customise CRM implementations. Nigel Montgomery, director of European research... http://www.computerweekly.com/Articles/2003/12/01/199015/suppliers-offer-back-to-basics-crm-service.htm
Firms must work out their CRM needs before implementation
...rollouts fail, a company that does its homework beforehand can overcome the change management and other issues CRM implementations often face. That was the message at the Gartner CRM Summit 2003 in Chicago, which began yesterday with a sober... http://www.computerweekly.com/Articles/2003/03/06/192968/firms-must-work-out-their-crm-needs-before-implementation.htm
Business needs IT at its heart
...business. Yet in most organisations it is still treated like a semi-detached offshoot. Projects such as CRM implementations are still labelled as IT projects, rather than key business projects underpinned or enabled by IT. Chief executives... http://www.computerweekly.com/Articles/2002/11/28/191278/business-needs-it-at-its-heart.htm
Don't bite off more than you can chew
...gives you the ability to add new applications as you go along." He believes it is the big bang approach to CRM implementations that has given these projects a bad name. People have found them too big and too all-encompassing. "There... http://www.computerweekly.com/Articles/2002/09/12/189632/dont-bite-off-more-than-you-can-chew.htm
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All ResultsNews and blogs from the web - CRM IMPLEMENTATIONS

News and Actions on Sure Step - for Success in CRM Implementations
...interacting. CRM is the tool, the answer and our guiding star. News and Actions on Sure Step - for Success in CRM Implementations Published 28 April 09 09:15 AM | martinhj@microsoft.com Dear partner, Sure Step is important to... http://blogs.msdn.com/mscrm/archive/2009/04/28/news-on-sure-step-for-success-in-crm-implementations.aspx
Enterprise Systems | Getting Application Development Back on Track with SaaS
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Connector maker makes customer connection
Logotec Engineering Unveils On-Demand Service to Automatically Create Windows Mobile Versions of Customer-Specific Microsoft Dynamics CRM Implementations
RightNow Responds to Needs
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All ResultsOther content from the web - CRM IMPLEMENTATIONS

A Guide to Successful CRM Implementations
...Help A Guide to Successful CRM Implementations sponsored by Relavis Corporation... English ABSTRACT: CRM implementations can be difficult to...a high level, successful CRM implementations require 3 basic fundamentals... http://www.bitpipe.com/detail/RES/1252433635_776.html?asrc=RSS_BP_KABPMANAGEIT
CRM Implementations, CRM Systems & Programs - Harvest Solutions, MA & NH
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In depth: Bright ideas in the cloud
Logotec Engineering Unveils On-Demand Service to Automatically Create Windows Mobile Versions of Customer-Specific Microsoft Dynamics CRM Implementations
KANA Customers Participating in Industry Study Generate High ROI with Their CRM Implementations
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