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Get to grips personally with IT to improve e-government, local councillors told
...of effective communication with officers was highlighted by the briefing, as was the importance of remote access to council systems for providing immediate, well-informed answers for constituents attending weekend or evening surgeries. The... http://www.computerweekly.com/Articles/2007/03/12/222366/get-to-grips-personally-with-it-to-improve-e-government-local-councillors.htm
Hillingdon beats targets thanks to 3G mobile access
...during the year to meet government performance targets. By equipping them with mobile devices that could link into council systems, inspectors were able to visit more people because they no longer had to return to the office to enter data on the... http://www.computerweekly.com/Articles/2007/04/27/223464/hillingdon-beats-targets-thanks-to-3g-mobile-access.htm
Leeds extends deadline for digital pen project
...October, and 1,500 by December. Users take handwritten notes on Anoto digital paper which are then sent to the council systems via a secure mobile phone link. The notes are converted into text and sent to the social services department’s... http://www.computerweekly.com/Articles/2006/09/19/218512/leeds-extends-deadline-for-digital-pen-project.htm
Surrey targets £46m savings from integrated SAP call centre project
...57m by 2013 at a cost of £10.8m. By providing staff at the services centre with integrated access to all council systems, the council aims to increase the number of cases that are dealt with at the first point of contact. Debra Maxwell... http://www.computerweekly.com/Articles/2006/02/01/213971/surrey-targets-46m-savings-from-integrated-sap-call-centre.htm
Council integrates CRM for single customer view
...get the single view of the customer so we could understand how our customers were interacting across all the different council systems.” The authority moved three of its largest services on to MySAP CRM and SAP Business Information Warehouse over... http://www.computerweekly.com/Articles/2006/05/23/216019/Council-integrates-CRM-for-single-customer-view.htm
Brent council to roll out resident data system from Initiate Systems
...information. Customer data is extracted from the nine core council systems each night. The Initiate tool then matches customer...circumstances eg change of address that have been recorded on council systems. All changes are passed back to council departments... http://www.computerweekly.com/Articles/2007/09/21/226919/Brent-council-to-roll-out-resident-data-system-from-Initiate.htm
Network could save council money
...services such as refuse collection and to connect to council systems on the move. If the trials are successful, the...collection council staff council believes council systems bring savings provide mobile monitor services... http://www.computerweekly.com/Articles/2004/03/16/200992/Network-could-save-council-money.htm
Newham shares software through Microsoft portal
...Application Sharing Portal (OAS), is being used to share software connectors to simplify links to back-office council systems. "We have also developed adaptors with Microsoft's help to link via Biztalk to the Local Land and Property... http://www.computerweekly.com/Articles/2005/04/05/209220/Newham-shares-software-through-Microsoft-portal.htm
Strategy clinic: Consult the experts
...information, although this equally requires culture change in terms of information management and exchange within council systems. The increase in processing power, combined with faster data access and the affordability of archiving huge quantities... http://www.computerweekly.com/Articles/2003/03/17/193188/strategy-clinic-consult-the-experts.htm
Tameside protects online council services
...and said it will expect its business partners to have the same level of security if they want to interconnect with council systems. "If anyone wants to work with us they will have to have the same standards," said Hutchings. GVL6-20090512... http://www.computerweekly.com/Articles/2003/05/19/194640/tameside-protects-online-council-services.htm
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GGP Transforms Public Information at Lake District Council
...Gazetteer Management System holds geo-referenced land, property and street details and provides an instant link to council systems, websites and to the National Land and Property Gazetteer (NLPG). With headquarters in Whitehaven on the... http://www10.giscafe.com/nbc/articles/view_article.php?articleid=519300
Entrust Provides Southampton City Council With Secure Web Portal Solution For UK 'SmartPath'
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 Business challenge Bradford’s vision to be one of the best councils in Britain required...
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