Results for the tag, contact system.

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Business Intelligence Software Southwark cuts incoming calls with One Touch Gov contact system Southwark council has reduced incoming calls from citizens with its One Touch Gov contact centre system. One Touch Gov is... http://www.computerweekly.com/Articles/2008/07/15/231483/southwark-cuts-incoming-calls-with-one-touch-gov-contact.htm
Enterprise Software Rail telesales firm FirstInfo upgrades customer contact system Rail telesales firm FirstInfo is upgrading its sales system with a Fujitsu system to improve customer service. FirstInfo... http://www.computerweekly.com/Articles/2008/01/15/228918/rail-telesales-firm-firstinfo-upgrades-customer-contact.htm
...as well as a 30-seat disaster recovery site at head office. The next step will be to integrate the customer contact system with Hilda, the firm's home-grown membership system, Simpson said. The Avaya Communications Manager platform... http://www.computerweekly.com/Articles/2009/12/04/239594/Which-picks-Avaya-for-call-centre-upgrade.htm
...Deutsche Bahn rolls out all IP call centres Germany’s rail company Deutsche Bahn has adopted an all IP customer contact system at six major call centres to take advantage of voice over IP. The system was jointly delivered by Wicom and... http://www.computerweekly.com/Articles/2007/04/18/223269/deutsche-bahn-rolls-out-all-ip-call-centres.htm
...reduces phone queues with hosted call-back service Britannia building society has deployed a hosted callback contact system from Netcall. It has implemented Netcall's hosted QueueBuster service to provide customers with an alternative... http://www.computerweekly.com/Articles/2007/10/03/227188/britannia-reduces-phone-queues-with-hosted-call-back.htm
...Cutler, Homeserve's head of operations, said, "The Corizon technology gives us the scope to deliver a customer contact system that allows our agents to be more effective." Comment on this article: computer.weekly@rbi.co.uk ... http://www.computerweekly.com/Articles/2006/11/07/219663/homeserve-plumbs-in-better-data.htm
...Cutler, Homeserve’s head of operations, said, “The Corizon technology gives us the scope to deliver a customer contact system that allows our agents to be more effective.” QHS6-20090512.3 http://www.computerweekly.com/Articles/2006/10/30/219530/homeserves-new-call-centre-assimilates-legacy-system.htm
...business as all-important - no longer is it simply sufficient to have a Website, an online catalogue and an e-mail contact system. The technology available allows companies (mainly large and enterprise-class to date) to use the Web to reconstruct... http://www.computerweekly.com/Articles/2002/03/20/185980/xsp-msp-and-infrastructure-support.htm
...at St Patrick's Catholic Primary School in Morecambe. Before the school started using its new automated parent contact system in January, unauthorised absentee rates were running at 1,200 school sessions, or 600 days, per academic year... http://www.computerweekly.com/Articles/2002/08/29/189283/high-tech-solution-cuts-truancy.htm
...for Health said a "full marketing campaign is due to start in October 2005" to encourage NHS employees to use the Contact system. He said, "At the time the EDS service was terminated 25,000 users were active on the service. Currently... http://www.computerweekly.com/Articles/2005/10/05/212128/NHS-agency-defends-low-demand-for-e-mail-system.htm

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