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Find the latest news and information on contact centres from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CONTACT CENTRES

Genesys acquires Informiam to boost performance management offering in contact centres
...Informiam to boost performance management offering in contact centres Genesys Telecommunications Laboratories, an Alcatel...provides real-time business-performance management in contact centres. The acquisition expands the Genesys portfolio of... http://www.computerweekly.com/Articles/2007/12/13/228579/genesys-acquires-informiam-to-boost-performance-management-offering-in-contact.htm
Government 2010 - how Web 2.0 is changing the State
...minister and champion of the digital community - Data Mashups, chaired by 4ip's Ewan McIntosh - Government Contact Centres, chaired by Jeff Peel of Quadriga Consulting - Social Media, chaired by political blogger Iain Dale. Speakers... http://www.computerweekly.com/blogs/tony_collins/2009/09/government-2010---how-web-20-i.html
NHS Direct unifies contact centres
... Register | Login NHS Direct unifies contact centres NHS Direct unifies contact centres Karl Flinders Friday 23 November 2007 03:31 NHS Direct has brought its 36 contact centres together withIP telephony technologyfrom... http://www.computerweekly.com/Articles/2007/11/23/228267/nhs-direct-unifies-contact-centres.htm
China Telecom enter call centre market with UK software
...software-as-a-service (SaaS) business model, which will let CTE get companies set up and expand their European contact centres faster and more cost-effectively than traditional hardware-based approaches. A start-up service will cost around... http://www.computerweekly.com/Articles/2009/10/30/238365/china-telecom-enter-call-centre-market-with-uk-software.htm
DWP contact centres
Register | Login DWP contact centres' service 'not acceptable... In a report on the DWP’s contact centres, the PAC said that in 2004... The PAC said the DWP’s contact centres are constrained from operating... http://www.computerweekly.com/Articles/2006/11/02/219607/DWP-contact-centres39-service-39not-acceptable39-say.htm
Centrica picks IP for call centre comms
...the business. The entire cut-over was finished on time in five days, without downtime, Hindocha said. The contact centres have various manufacturers' iPBXs running Avaya's Communication Manager 5, the latest version of its contact centre... http://www.computerweekly.com/Articles/2009/10/06/238012/centrica-picks-ip-for-call-centre-comms.htm
MPs slam Jobcentre contact centres' 'failure'
Staffing and Training MPs slam Jobcentre contact centres' 'failure' The Department for Work and Pensions' Jobcentre Plus contact centres have been condemned by the House of Commons Work and... http://www.computerweekly.com/Articles/2006/03/21/214875/mps-slam-jobcentre-contact-centres-failure.htm
Call centres are not protecting credit card details
Data Centre Management Call centres are not protecting credit card details Contact centres are failing to securely store voice recordings that contain personal information including credit card numbers. A survey carried... http://www.computerweekly.com/Articles/2009/10/14/238123/call-centres-are-not-protecting-credit-card-details.htm
Keep data top secret to fight social engineering
...to appoint a senior information risk officer to take responsibility, he says. There is a particular problem in contact centres, Brett adds. "Relatively junior staff have access to huge amounts of information," he says. "Some local authorities... http://www.computerweekly.com/Articles/2009/07/29/237091/keep-data-top-secret-to-fight-social-engineering.htm
Cut costs with self-service tools, banks told
...to manage their money, says analyst Gartner. Adding features and tools to online banking, cash machines and contact centres could help banks to reduce their operational costs and losses from bad debts, said the analyst. "With banks... http://www.computerweekly.com/Articles/2008/03/12/229822/cut-costs-with-self-service-tools-banks-told.htm
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All ResultsNews and blogs from the web - CONTACT CENTRES

Contact centres demonstrating more value
...Welcome » News » Reseller News » Contact centres demonstrating more value . Contact centres demonstrating more value by Alex Scroxton...three to four years, we expect that most contact centres will become a key source of value creation... http://www.microscope.co.uk/welcome/news/reseller-news/contact-centres-demonstrating-more-value/
Cisco Works with Islensk Midlun to Establish Regional Contact Centres in Iceland -> News@Cisco
AASTRA LAUNCHES IP-BASED SMART ROUTING TECHNOLOGY FOR VIRTUAL CONTACT CENTRES
Contact centres: improving service through technology
New White Paper outlines roadmap for SIP-enabled, multi-vendor contact centres
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All ResultsOther content from the web - CONTACT CENTRES

Contact Centres: Optimum service at optimum cost
...silicon.com > Resources > White Papers > Networking and Communications > LAN - WAN > Ethernet Ethernet White Papers Contact Centres: Optimum service at optimum cost Tags: ethernet Overview Getting the balance right between meeting... http://whitepapers.silicon.com/0,39024759,60823449p,00.htm?s_cid=563
Call Answering | Call Handling | Call Centers | Contact Centres
ProtoCall One pushes BI
AASTRA LAUNCHES IP-BASED SMART ROUTING TECHNOLOGY FOR VIRTUAL CONTACT CENTRES
Analysys Mason : Consulting - Services - Implementation - Contact Centres and Control Rooms -
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