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...This allows customers to use the salesforce.com CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support centre in any industry. Salesforce.com and... http://www.computerweekly.com/Articles/2009/10/06/238003/cisco-and-salesforce.com-put-sme-customers-in-the-cloud.htm
...and is optimised for use with Cisco Unified Communications Manager version...one voice mailbox for both the Cisco Unified IP desk phone and BlackBerry...including BlackBerry smartphones and Cisco Unified IP Phones; access to Unified... http://www.computerweekly.com/Articles/2009/05/05/235904/blackberry-ripens-for-unified-communications.htm
Register | Login Cisco unified comms systems allow denial of...attacks and unauthorised access. Cisco Unified Communications Manager (CUCM...said Cisco. In addition, Cisco Unified Communications Manager and Cisco... http://www.computerweekly.com/Articles/2007/07/17/225583/cisco-unified-comms-systems-allow-denial-of-service.htm
...version now supports high-availability, web-based management. Rim has also introduced BlackBerry MVS Server for Cisco Unified Communications Manager, which allows employees to provide call routing to Blackberry devices. MVS connects calls... http://www.computerweekly.com/Articles/2009/05/26/236158/rim-turns-blackberry-into-an-enterprise-telephone-system.htm
...Register | Login Law firm deploys Cisco Unified Communications system by Antony...UK law firms, is deploying a Cisco Unified Communications system to help...and external resources. The Cisco Unified Communications system at Norton... http://www.computerweekly.com/Articles/2009/02/20/223636/Law-firm-deploys-Cisco-Unified-Communications-system.htm
...environment. The new Collaboration in Motion integrates products and services from the Cisco WebEx, Cisco Unified Communications, Cisco Unified Wireless Network and Cisco Advanced Services product lines to bring the collaborative experience to... http://www.computerweekly.com/Articles/2009/05/19/236108/mobile-collaboration-to-deliver-borderless-organisation.htm
...easily and more cheaply with a Cisco Unified Communications system being implemented...communications services. The Cisco Unified Communications system is expected...savings are expected because the Cisco Unified Communications system makes centralised... http://www.computerweekly.com/Articles/2007/05/21/223998/suffolk-unifies-communications-with-cisco.htm
...technologies and security appliances to deliver secure and fast fixed and wireless networking and will be managed using Cisco unified communications software and collaboration tools. The centralised WiFi network will be used to provide real-time... http://www.computerweekly.com/Articles/2008/04/04/230142/nottingham-nhs-trust-to-improve-access-to-healthcare.htm
...support of Microsoft, has released Cisco Unified CRM Connector 3.0, a customer...information. When a call is received by Cisco Unified CallManager or Unified CallManager...off. "The combination of Cisco Unified Communications with Microsoft... http://www.computerweekly.com/Articles/2006/05/03/215777/cisco-and-microsoft-take-crm-to-smbs.htm
...which have now been patched, showed how a unified comms system could be compromised. Overflow vulnerabilities Cisco Unified Communications  Manager contained two overflow vulnerabilities that could have allowed a remote unauthenticated user... http://www.computerweekly.com/Articles/2008/07/07/231373/how-unified-comms-could-help-you.htm

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